Declined. It’s the word nobody wants to hear when it comes to credit cards. 💳  But if Paymentech sends you a “Credit card information is declined due to Security Information” message, don’t panic.

It’s not because the card’s been maxed out from a massive shopping spree. 🛍️ 🛍️ And it’s not because of sticky fingers using the card fraudulently. It may only be because you need to add an IP address to the Paymentech network firewall. 🔥

Simply contact Paymentech to request the following IP Address be added by their network firewall: 209.99.51.1. And be sure to let them know that Volusion uses xAuthorize for payment integration, which is a certified vendor of Paymentech. 

After Paymentech updates their firewall settings, it will take approximately one hour for the change to become effective in their system. After that, your store will be able to gain access to payment processing functions.

Summary

Don’t let a declined credit card payment get you down. 🙁  A simple adjustment can get you past the firewall and back in business! 👍

 

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