Wouldn’t it be great if you could put parts of your business on autopilot 👨‍✈️ so you can focus on other aspects or maybe catch some zzzs once in a while (gasp!)? Our answer is a resounding, heck yes! Even bosses should be able to take a minute to think about the big picture or even take a break. This is where our auto-email confirmation comes in handy. By default, your store is programmed to send automatic email notifications to your customers (and even to you and your vendors!) at specific times.

Sending an Order Confirmation Email to Customers  

Your store automatically sends this confirmation email to customers after they’ve placed an order with your store. It includes the date, and payment and item details of the order. 

 If you would like to modify the “From” address that customers see when receiving this email, you can:

  1.  Go to Settings > Company in your Admin Area
  2. Click More below the Email field
  3. Modify the email address listed in the Send Billing Emails From field

Sending an Order Confirmation to a Merchant (You!)

Your store automatically sends this email to notify you that an order has been placed. It’s an exact copy of the confirmation email your customer receives for the order. 

To select which email address(es) should receive the Order Confirmation to Merchant email:

  1. Go to Settings > Company in your Admin Area
  2. Click More below the Email field
  3. Modify the email address listed in the Send Order Notifications To field
  4. If you’d like, enter an additional recipient address in the CC Orders To field, keeping in mind that each field only supports one email address

For more information on order confirmation emails and all other emails your store sends automatically, see "Default Store Emails". 

Summary

When it comes to running your store, you’ve already got enough to think about and do. Check order confirmation emails off the list by using our auto-send feature to let customers (and you) know when a new order’s been placed. 👍

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