Your customer support pin is an 8-digit number unique to your monthly hosting plan. If you have multiple stores with Volusion, each store will have a different customer support pin.

You’ll need to provide this pin number any time you contact our Support team via phone. Note that your store must be on a Plus plan or higher to take advantage of our phone support.

You can find your customer support pin in your store's Admin Area, in your myVolusion account, or in your welcome email.

Admin Area

The initial login credentials for your Admin Area are the email address and password you used when you first set up your free trial or purchased your store. See Password Management FAQ for more information.

Once you've logged in to your Admin Area, you can find your customer support pin in the upper right corner of your screen. To expose the number, move your mouse over the circular icon with your administrator account initials.

MyVolusion

Your MyVolusion account was created when you completed the process of purchasing your store plan. For information on logging in, see How to Access MyVolusion.

Once you've logged in to your MyVolusion account, there are two ways to view your customer support pin, store ID number.

Account Information

The Account Information section lists any stores associated with your customer account. Your customer support pin is the same as your "store ID" number, which displays next to the domain name associated with each hosting plan:

Manage Store Menu

You can also see the customer support pin (shown as the "store ID" number) in the Manage Store menu next to the Volusion logo. The menu lists all of your stores by domain name, along with each store's ID number in parentheses:

If you only have one Volusion store, the domain name already displays next to the Manage Store button at the top of the page. You can move your mouse over the domain name to display a label with the store ID (customer support pin) number.

Welcome Email

When you first signed up for your free trial or purchased your store, you received a welcome email at the email address you entered on your order form. The email, titled "Welcome to your Volusion online store," contains your Admin Area URL and your "store ID", which is the same as your customer support pin number.

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