Run Your Business

Whitelisting Volusion's IP Address

You may be required by your Payment Gateway to whitelist our IP address. We can help you with this process.

Written by Jared K
Updated this week

Understand GMV for Volusion Hosting Plans

Volusion uses your store's GMV to calculate your hosting costs, Here is a quick explanation of what it is and how to calculate it.

Written by Katie D
Updated over a week ago

Prime Checkout

For our Prime Merchants, Volusion now offers a customizable checkout page to give your customers the ultimate checkout experience.

Written by Jared K
Updated over a week ago

Zapier

Zapier helps connect your Volusion store with hundreds of other online apps and integrations. It is available on our VOLT platform.

Written by Jared K
Updated over a week ago

European Cookie Legislation

A brief overview of the European Union's legislation on software cookies.

Written by Shay G
Updated over a week ago

Steps to Securing Your Merchant Store

Guide to securing your Volusion store and accounts.

Written by InfoSec
Updated over a week ago

Security and your Affiliate Program

Your Affiliate Program should be both safe and secure to attract the best Affiliates.

Written by Jared K
Updated over a week ago

Limited Free Shipping for a Single Product

Have one product that you need to offer Free Shipping for? Want to know how to setup a shipping method that only applies to it? We can help!

Written by Matt B
Updated over a week ago

Hazardous Shipping Restrictions

Shipping items considered Hazardous Material can be a complicated process. Volusion makes it a little easier for you.

Written by Jared K
Updated over a week ago

Blocking Unapproved IPs From Your Admin

Security is very important to Volusion. Follow these simple steps to control who can access the backend of your store and keep it safe!

Written by Jared K
Updated over a week ago

Clearing Browser Cache (Mozilla Firefox)

Learn how to clear your Mozilla Firefox browser cache

Written by Jared K
Updated over a week ago

Clearing Browser Cache (Microsoft Edge)

Learn how to clear your Microsoft Edge browser cache.

Written by Jared K
Updated over a week ago

Editing Email Templates via FTP

A recent security update requires the editing of email templates via FTP. Volusion Expert Matt M tells us how to make it happen.

Written by Matt M
Updated over a week ago

Clearing Browser Cache (Opera)

Learn how to clear your Opera browser cache.

Written by Shay G
Updated over a week ago

Clearing Browser Cache (MacOS Safari)

Learn how to clear your MacOS Safari browser cache

Written by Jared K
Updated over a week ago

Clearing Browser Cache (Internet Explorer)

Learn how to clear your Internet Explorer browser cache.

Written by Jared K
Updated over a week ago

Clearing Browser Cache (Google Chrome)

Learn how to clear your Google Chrome browser cache.

Written by Shay G
Updated over a week ago

Clearing Browser Cache

Learn more below about the importance on clearing your browser cache and how.

Written by Jared K
Updated over a week ago

Volusion Software Cookies

Learn more below about the most common cookies your Volusion store uses when shoppers visit your storefront.

Written by Jared K
Updated over a week ago

Backorders and Partial Orders

Learn more about how to process backorders and partial orders.

Written by Shay G
Updated over a week ago

Additional Order Processing Features

Learn more below about additional features for processing orders within your store.

Written by Jared K
Updated over a week ago

Restricted Shipping Methods

Learn how to restrict Shipping Methods to customers or customer subsets.

Written by Shay G
Updated over a week ago

How to Create a Saved Export for Products

Learn more below on how to create a saved export from your products.

Written by Jared K
Updated over a week ago

Domain Name Changes

How to change your store's Domain Name.

Written by Jared K
Updated over a week ago

Restricted Payment Methods

Volusion makes it easy to select which customer accounts have access to specific payment methods.

Written by Jared K
Updated over a week ago

Products: Advanced Features

Volusion product requirements make adding a product easy. This article covers the advanced product functionality.

Written by Jared K
Updated over a week ago

Sandboxes for Standard Merchants

A Sandbox Store can give you a safe place to test changes to your site without impacting your sales or customers.

Written by Jared K
Updated over a week ago

Sandboxes for Official Resellers and Affiliates

Learn more below about obtaining a sandbox for Volusion resellers and affiliates.

Written by Jared K
Updated over a week ago

Sandboxes for Purchasers of Premium Themes and Custom Design Packages

A Sandbox Store gives you a safe place to test changes without impacting your sales. If you have purchased a premium theme, you can get one.

Written by Jared K
Updated over a week ago

Sandboxes for Prime Merchants

A Sandbox provides an excellent opportunity to "test drive" your site's design before taking it live.

Written by Jared K
Updated over a week ago

All About Sandboxes

A central repository for merchants who own a sandbox or are interested in one.

Written by Shay G
Updated over a week ago

Sandboxes for Technology Partners and Integrators

Learn more below about obtaining a sandbox for Volusion partners, prospective partners and third parties interested in integrating.

Written by Jared K
Updated over a week ago

How To Handle Out Of Stock Child Products

Make sure you aren’t displaying out of stock items in your store with our Smart Match feature.

Written by Jared K
Updated over a week ago

Mirroring Instructions

Two stores (or more) are better than one. Learn how to create carbon copies of existing stores with “mirroring.”

Written by Shay G
Updated over a week ago

Custom Product Codes for Child Products

Learn how to create your own child product codes.

Written by Shay G
Updated over a week ago

Transferring Store Ownership

Learn how to transfer ownership of your store.

Written by Shay G
Updated over a week ago

Domain Name System Record Types

Learn more below about domains and Domain Name System (DNS) record types.

Written by Jared K
Updated over a week ago

Option Categories & Options

Learn how to create Options and Option Categories for products in your store.

Written by Shay G
Updated over a week ago

Changing Product Codes For Existing Child Products

Learn more below on how to make changes to your child products even after they’re set up.

Written by Jared K
Updated over a week ago

PayPal Express Checkout FAQ

Got some burning questions about PayPal Express Checkout? We’ve got answers.

Written by Jared K
Updated over a week ago

Creating Child Products In Bulk Using Imports

The faster you can get new products into your system, the sooner you can start selling them.

Written by Jared K
Updated over a week ago

Reassigning Inventory Control Grid Order

Doing bulk product uploads can be a huge time saver, but sometimes you want to customize the details. We’ll show you how.

Written by Jared K
Updated over a week ago

Intercom Best Practices

Intercom lets you get in touch with the Volusion team 24/7.

Written by Jared K
Updated over a week ago

Batch Order Processing

Processing orders in bulk can save you a lot of time and energy.

Written by Jared K
Updated over a week ago

Redirect Dilemma: Your Site’s Temporary Address Vs. Domain Name

Getting your site’s domain name to display in your url requires some patience and a possible setting change in your Volusion store.

Written by Jared K
Updated over a week ago

All About PCI Regulations

Credit card and identity theft is an ongoing problem. Learn how Volusion helps keep you and your customers safe.

Written by Jared K
Updated over a week ago

General Data Protection Regulation (GDPR)

GDPR is a set of standards that European merchants must meet to protect their customer's data.

Written by Jared K
Updated over a week ago

How To Accommodate IE8, 9 and 10 Browsers

Allow shoppers and admins with outdated Internet Explorer browsers to still access secure pages of your Volusion store.

Written by Jared K
Updated over a week ago

PayPal Express Checkout

Learn more below about how to integrate PayPal Express to your checkout.

Written by Jared K
Updated over a week ago

Volusion MyRewards

Volusion’s MyRewards program incentivizes your shoppers to keep coming back for more.

Written by Jared K
Updated over a week ago

Limiting Addresses Displayed During Checkout

It's great to allow your customers to store multiple addresses in your system for easy checkout, but displaying too many could slow it down.

Written by Jared K
Updated over a week ago

Troubleshooting Website Slowness

Nobody likes a slowpoke. We’ll keep you up to speed on common things that can make your site sluggish.

Written by Jared K
Updated over a week ago

Deal Of The Day

Offering a Deal of the Day is a great way to keep customers coming back to your store for more. Learn how to set them up and manage them.

Written by Jared K
Updated over a week ago

File Editor: Advanced Page Editing

Learn how your File Editor makes it possible to edit the HTML and CSS code for your store.

Written by Jared K
Updated over a week ago

How To Add Users In MyVolusion

Add staff members to your MyVolusion account so they can carry out their work seamlessly and contact us if they need support.

Written by Jared K
Updated over a week ago

Temporary Store Closures

Learn more below on how to close your online business temporarily for routine maintenance.

Written by Jared K
Updated over a week ago

How to Use the Inventory Control Grid

Volusion's Inventory Control Grid can help you maintain control over your inventory.

Written by Jared K
Updated over a week ago

Customer Password Management

When your customers forget their passwords, you can easily help them get back into their accounts — and back to shopping!

Written by Jared K
Updated over a week ago

Gift Certificates For Customers Without Accounts

Help customers without accounts purchase gift certificates for your store.

Written by Jared K
Updated over a week ago

Why Is In-Store Pickup Showing As A Shipping Option?

Seeing the In-Store Pickup option even though you don’t offer it? We’ll tell you why.

Written by Jared K
Updated over a week ago

Product Settings

Volusion offers a myriad of Product Settings that allow you to customize your products.

Written by Jared K
Updated over a week ago

Volusion Toolbar

The Volusion Toolbar is your all-access pass to navigating your store. Learn more about it here.

Written by Jared K
Updated over a week ago

All About Abandoned / Live Carts

Learn more below on how to access abandoned carts and to learn more about your customers' shopping habits.

Written by Jared K
Updated over a week ago

Changing Your Gateway to Authorize.net

Credit cards give your shoppers more freedom to spend. Find out how to use your gateway to process purchases made with plastic.

Written by Jared K
Updated over a week ago

Contact Us

We're always here to help, 24/7

Written by Jared K
Updated over a week ago

Meet MyVolusion

Get familiar with the tool you use to manage your business relationship with Volusion.

Written by Jared K
Updated over a week ago

Setting Product Order Quantity Requirements Using Options

Buying large quantities of goods can save your customers money, and save you time, if you configure bulk purchases as one item.

Written by Jared K
Updated over a week ago

Customizing the "Order Has Shipped" Email

Make the “Order Has Shipped” email your own, so it rings true to your brand and customers feel connected.

Written by Jared K
Updated over a week ago

Displaying Foreign Language Characters in Meta Tags

Attract shoppers from around the world to your store by displaying foreign language characters in your meta tags.

Written by Jared K
Updated over a week ago

Changing the "Multi Child Add To Cart Product" Display Order

Help your customers visualize all of their product possibilities by customizing the display orders for child products.

Written by Jared K
Updated over a week ago

Customizing Order Invoices, Packing Slips, and POS Receipts

Connect with your customers on a more personal level by customizing the paperwork you send them.

Written by Jared K
Updated over a week ago

How to Archive Email Templates

Learn how to archive your templates so that you always have an original to go back to if your creativity gets out of control.

Written by Jared K
Updated over a week ago

Default Store Emails

Connect with customers more efficiently by customizing and automating your emails. We’ll show you how.

Written by Jared K
Updated over a week ago

Related Products

When customers are interested in a product in your store, suggesting related products could mean a happier customer and more sales.

Written by Jared K
Updated over a week ago

Config Variables

Customize your store and scale with ease by learning about all the variables available to you.

Written by Jared K
Updated over a week ago

How to Create a Terms and Conditions Check Box on Your Checkout Page

Learn how to create a Terms & Conditions check box on your checkout page.

Written by Jared K
Updated over a week ago

How to Increase Order ID Numbers, Customer ID Numbers, and More in Volusion

Choose where to start your numbers for values within your store.

Written by Jared K
Updated over a week ago

Proper Storefront Character Display

Help your website speak all the languages your visitors do by setting up the right HTML codes for special characters.

Written by Jared K
Updated over a week ago

Tips on Reducing Your Store's SQL Usage

Streamline your store’s data so shoppers can find what they’re looking for quickly using SQL functionality.

Written by Jared K
Updated over a week ago

Product Comparison

Allow customers to see products side-by-side so they can make informed purchases.

Written by Jared K
Updated over a week ago

Smart Match

Set up Volusion’s Smart Match functionality to prevent customers from ordering items that are out of stock.

Written by Jared K
Updated this week

How to Use the VendorPriceDiff Value in Product Options

Not all products are priced equally. Here’s how to keep track of products in your inventory that have different vendor prices.

Written by Jared K
Updated this week

How to Increase the Font Size of Your Invoices

Adjust the font size on your invoices for easy readability and earn your customers’ loyalty. We’ll show you how!

Written by Jared K
Updated this week

How to edit the "I wish to receive newsletter emails from..." option

Keep your brand voice consistent in every communication by customizing your email opt-in.

Written by Jared K
Updated this week

Members-Only Purchasing and Browsing

Creating an exclusive area for certain customers can boost sales and build brand loyalty.

Written by Jared K
Updated this week

How to Create a Custom Filter

Create filters for your particular product lines and help your customers find what they want fast. 🔍💨

Written by Jared K
Updated over a week ago

How to Hide a Product Price

Money isn’t everything! Sometimes, it might be appropriate to hide product prices. We’ll show you how to do it.

Written by Jared K
Updated over a week ago

Additional Shipping Capabilities

Learn how to customize your shipping settings and make delivery to your customers a painless experience.

Written by Jared K
Updated over a week ago

How to Apply Shipping Methods to Specific Products

Shipping for extreme weight weighing heavy on your mind? Volusion has the solution!

Written by Jared K
Updated over a week ago

Non-Shippable Products

Selling products that require pickup? Mark them "non-shippable" to help your customers out!

Written by Jared K
Updated over a week ago

Instant Postage

No time for the post office? We can help. With Instant Postage you can purchase and print USPS postage from the Order Details page.

Written by Jared K
Updated over a week ago

Free Shipping

The best things in life ship free! Learn how to offer it to your customers!

Written by Jared K
Updated over a week ago

Personalized Products

Personalized gifts can be a great seller, especially around the holidays.

Written by Jared K
Updated over a week ago

Flat-Rate Shipping

Flat Rate Shipping allows you to build custom tiers based on order weight or cost.

Written by Jared K
Updated over a week ago

Creating Custom Pages Using Categories

You can use your site's Category pages for more than just products. Here are directions for making custom category pages.

Written by Jared K
Updated over a week ago

Configuring Categories to Display Items by Price Range

Displaying items by Price Range gives your customers an additional way to decide what they need.

Written by Jared K
Updated over a week ago

How to Use the Hide When Out of Stock Option

Hide When Out of Stock can keep your customers from ordering items you do not currently have.

Written by Jared K
Updated over a week ago

How to Set Meta Tags for Your Homepage

Help shoppers understand what your storefront is all about so they can direct the right types of shoppers to it.

Written by Jared K
Updated over a week ago

How to Use the "Sort By" Category Filter

Give customers the option to shop your categories and to view the products within them however they like.

Written by Jared K
Updated over a week ago

Multi-Child Add to Cart

Help your shoppers load up their carts with all the variations of products you offer.

Written by Jared K
Updated over a week ago

Backorder Functionality

As a store owner, it’s exciting when a product sells out. As a customer, not so much. Let them down easy with backorder functionality.

Written by Jared K
Updated over a week ago

How To Fix Errors In Orders & Customers Table API Exports

It’s a bummer when business goes haywire. Learn the quick fix to this common error that occurs when exporting an API.

Written by Jared K
Updated over a week ago

Creating A Shared MyVolusion Account

Growing your business means growing your team. Here’s how to create a shared MyVolusion Account that all your employees can access.

Written by Jared K
Updated over a week ago

Generating Two Purchase Orders

Did you know that your store can generate two types of purchase orders, depending on the product? It’s true! Learn all about it.

Written by Jared K
Updated over a week ago

Product-Specific Coupon Codes

Have too much of a certain product? Create product-specific coupon codes for it that will help it fly off your virtual shelves.

Written by Jared K
Updated over a week ago

500 Internal Server Error

500 Internal Server Errors can make navigating a challenge. Here are some quick steps to eliminate them on your site.

Written by Jared K
Updated over a week ago

How To Change Or Retrieve Your Passwords

Volusion passwords are for your own protection. But what happens when you can’t remember them or need to change them?

Written by Jared K
Updated over a week ago

Pricing

Make sure the price is right by taking advantage of a variety of pricing options in your store.

Written by Jared K
Updated over a week ago

Additional Pricing Features

With the flexible pricing model available in your Volusion store, you’re able to customize the pricing structure a number of different ways.

Written by Jared K
Updated over a week ago

Editing .csv Files

Keeping track of business data is easy with .csv spreadsheets. We’ll show you what programs you can use to edit them.

Written by Jared K
Updated over a week ago

The Reviews Are In: How To Encourage Customer Feedback

Give your customers a voice and your sales a boost by enabling products reviews on your store.

Written by Jared K
Updated over a week ago

How To Configure A Product To Ship by Itself

When it comes to shipping, a one-size-fits-all approach won’t do. Customize your product settings to accommodate special requirements. 📦

Written by Jared K
Updated over a week ago

Well Received: Vendor Orders and Returns

Your store’s receiving feature makes it easier to track incoming orders and returns.

Written by Jared K
Updated over a week ago

Admin Access Rules

Assign admin roles within your store website and hand off some of those tedious tasks to your team members.

Written by Jared K
Updated over a week ago

How to Get Negotiated Shipping Rates

Strike a deal on shipping with UPS and integrate it within your Volusion store.

Written by Jared K
Updated over a week ago

Friendly Reminder: Displaying Shoppers’ Recent History

Remind shoppers what they like and what they’ve looked at on your store.

Written by Jared K
Updated over a week ago

How to Configure New Products

Grab customers' attention by automatically drawing their eyes to NEW! products in your store. 👀

Written by Jared K
Updated over a week ago

How to Create a 301 Redirect for a Discontinued Product

301 Redirects are usually great for rerouting traffic on your site. Search engine queries are its kryptonite. Learn to create a workaround.

Written by Jared K
Updated over a week ago

How to Avoid Fraud and Chargebacks

The internet is filled with ne'er-do-wells who want to trick you into losing money. Luckily there are ways you can protect your business! 🚓

Written by Jared K
Updated over a week ago

Minor Admin Area Features

Open up your Volusion tool box and start tinkering.

Written by Jared K
Updated over a week ago

Entering Advanced Product Descriptions

Tell the world about how great your products are. Enter Advanced Product Descriptions and watch customers beat a path to your door.

Written by Jared K
Updated over a week ago

Take 5: How To Suspend Your Site Hosting

Sometimes you just need a few seconds to catch your breath. If you do, our account managers can help you out.

Written by Jared K
Updated over a week ago

Search Refinement Variables

Searching is a part of daily digital life. Practically anything we want can be found with a few keywords — even if they're misspelled.

Written by Jared K
Updated over a week ago

Create Upsell Opportunities with "Jump To Product Code" + "Is Product Code"

Find out how to offer upgrades and complementary products to your customers at checkout.

Written by Jared K
Updated over a week ago

Using Breadcrumbs on Your Site

Don’t let your customers get lost in your store. Help them leave a trail of breadcrumbs to find the products they're looking for!

Written by Jared K
Updated over a week ago

How to Troubleshoot Errors Using Your Store's Data Logs

Don’t let errors slow down your store. Find out how to fix ’em yourself or how to get the support you need.

Written by Jared K
Updated over a week ago

Combat Spam With Volusion SPF Records

Email hacks show up in the news every day. Don’t let your business fall victim, protect your outgoing email with SPF records.

Written by Jared K
Updated over a week ago

How to Archive Your Current Theme

Archive your store’s themes and create copies you can modify.

Written by Jared K
Updated over a week ago

How To Accept Donations In Your Store

If your business relies on donations to support either itself or a charitable cause, you can set this up easily in your Volusion store.

Written by Jared K
Updated over a week ago

How to Install a Third-Party JavaScript

JavaScript is a programming language that enables you to run applications to better manage your business. Learn how to install it.

Written by Jared K
Updated over a week ago

Negotiated UPS Shipping Rates

As an online store, you’ll be doing a lot of shipping. Negotiate the best prices with carriers like UPS and set them up in your store.

Written by Jared K
Updated over a week ago

Product Key Distribution

How do you a protect a product that customers merely need to download to obtain? With product keys! 🔑🔑🔑

Written by Jared K
Updated over a week ago

Currency Settings

Sell to shoppers all around the world by setting up the right currency types for your store.

Written by Jared K
Updated over a week ago

All About the IP Firewall

Keep your store and shoppers safe from the bad guys by learning to set up your IP Firewall and security settings.

Written by Jared K
Updated over a week ago

Pay Your Way: Updating Your Volusion Account's Monthly Payment Method

It’s YOUR Volusion account. Shouldn’t you decide how you want to pay for it? (We think so!)

Written by Jared K
Updated over a week ago

PayPal Errors in Volusion

Identify any resolve error messages that pop up when using PayPal.

Written by Jared K
Updated over a week ago

Domestic or International? USPS Live Shipping Rates for Puerto Rico

Determining live shipping rates to Puerto Rico can be a tricky. To keep it simple, learn how to enable only USPS shipping rates to PR.

Written by Jared K
Updated over a week ago

Creating Free Shipping Coupons

Delight customers and drive your order values up with Free Shipping Coupons.

Written by Jared K
Updated over a week ago

Show Them The Money: How To Print Prices On Packing Slips

It’s your store. Run it your way. You wanna add prices to packing slips? Consider it done. (Well, after you follow these steps.) 💸

Written by Jared K
Updated over a week ago

Have It Your Way: How to Group Products Using Category Advanced Settings

Where? You decide. Learn how to use a custom "where" clause to organize your products your way.

Written by Jared K
Updated over a week ago

Payment Processing Error - Currency Symbol Issue

Don’t let a language barrier keep shoppers from around the world from buying from you.

Written by Jared K
Updated over a week ago

Put a Bow on It: Setting Up Gift Wrapping and Gift Notes

A little ribbon goes a long way. Delight customers and differentiate yourself from competitors with gift wrapping and notes. 🎁

Written by Jared K
Updated over a week ago

Volusion Cookies and You

The mention of cookies makes our mouths water, but here we’ll dish about the electronic data variety. Feel free to nosh while reading.

Written by Jared K
Updated over a week ago

How to Create Coupons in Bulk

Our export/import function makes it easier to create coupons in batches and spur a shopping spree in your store. 🛍️

Written by Jared K
Updated over a week ago

VIP Treatment: Creating Private Shopping Pages

Make your customers feel like Very Important Purchasers by giving them exclusive access to private pages on your store.

Written by Jared K
Updated over a week ago

Key Club: Creating Rules For Admin Access

Running a store can take the talents of many team members, who will need access to you admin area. Hand over the keys to your kingdom. 🔑

Written by Jared K
Updated over a week ago

Maintenance Features

Get the full rundown of all maintenance features available within your store below.

Written by Jared K
Updated over a week ago

Admin Area Password

Unlock your store for the first time with your admin area password, and find out how to change it.

Written by Jared K
Updated over a week ago

How to Use a Third-Party Email Host With Volusion

See how Volusion and your favorite third-party email host can tag-team to make you a communications powerhouse.

Written by Jared K
Updated over a week ago

The Publish Button

Make changes to your store and show ’em off to visitors on your terms and timeline.

Written by Jared K
Updated over a week ago

How to Get Started With Order Processing

Processing orders should be a reason to celebrate, not stress out! We’ll show you how to do it five simple steps.

Written by Jared K
Updated over a week ago

Who Goes There? Reviewing Your Admin History

You don’t have to be a secret agent to see who’s been in your Admin Area. Your Admin Access page can tell you who’s had access recently.

Written by Jared K
Updated over a week ago

Why don't my totals on my Dashboard add up?

1+ 1 = 2 quick solutions for when things just aren’t adding up right.

Written by Jared K
Updated over a week ago

Why is /Default.asp in My URL?

Learn more about /Default.asp and what it means for your site.

Written by Jared K
Updated over a week ago

Accessing the FTP Through the Command Line Interface

Advanced users can get their hands on more than 200,000 files at once with the FTP Command Line Interface.

Written by Jared K
Updated over a week ago

Advanced Table View Controls

Expert users: Manipulate data in lots of different ways with our advanced tools.

Written by Jared K
Updated over a week ago

301 Redirects

Don’t let customers lose their way if you move your site or individual pages of it.

Written by Jared K
Updated over a week ago

Your Storefront Search Tool

Give your customers control over their browsing experience with Volusion's Storefront Search Tool.

Written by Jared K
Updated over a week ago

How to Troubleshoot Your FTP Connection

Having issues connecting to your site's SFTP account? We can offer some possible solutions.

Written by Jared K
Updated over a week ago

Resolving Unsecured Content Warnings on Secure Volusion Store Pages With SSL

Certain content on a page can cause an error, even if you have an SSL on your site. Let's take a look at fixing those errors.

Written by Jared K
Updated over a week ago

How to Reset Your Volusion Email Account Password

Forgetting a password happens to all of us. Here are the easy and quick steps to retrieving your Volusion Email Account password.

Written by Jared K
Updated over a week ago

Fraud Detection 101

Keep your store and your customers safe by staying up to date with info on fraud protection! 🚨

Written by Jared K
Updated over a week ago

Fraud Score 101

Fraud Score is an informational tool that helps you gauge the potential risk involved in processing a specific transaction.

Written by Jared K
Updated over a week ago

How to Retrieve Legacy Fraud Score Data

Information for Legacy Fraud Score Users

Written by Jared K
Updated over a week ago

Don't Fall for Phishing

Scam artists are everywhere, and in the online world, they’re trying to trick you into giving them your info. Learn how not to fall for it.

Written by Jared K
Updated over a week ago

Managing Site Content and Articles

Even though you're selling goods, much of your site relies on written content! Learn about maintaining it here. 📚

Written by Jared K
Updated over a week ago

Managing Your In-Stock Requests

Let customers will know when an item is back in stock so you can make a sale.

Written by Jared K
Updated over a week ago

Payment Card Industry Data Security Standard (PCI DSS) FAQ

You have to do your part to make the credit card process safe and compliant with regulations. Find out how!

Written by Jared K
Updated over a week ago

550 Mail Relay Error in Volusion

Learn how to stop outbound emails from bouncing back.

Written by Jared K
Updated over a week ago

Redirecting URLs to "default.htm"

Redirecting URLs can be useful in creating custom landing pages.

Written by Jared K
Updated over a week ago

Delays Sending Email With Volusion Using Outlook or Other POP Email Clients

If sending emails from your store is slow going with a third-party host, there may be an easy explanation. Find out now!

Written by Jared K
Updated over a week ago

How to Find Your Servertrust Address

Your store's Servertrust address provides temporary access to your site before going live. Here is some good information on locating it.

Written by Jared K
Updated over a week ago

Configuring Volusion Email for Use With Microsoft Outlook

Find out how to access your Volusion email — even on the go — so you can stay in touch with all your business contacts.

Written by Jared K
Updated over a week ago

Purchase Orders

Let’s get more efficient! Use the Volusion Purchase Order system to make managing your stock a cinch.

Written by Jared K
Updated over a week ago

Managing POP Client Connection Overhead

Learn how to adjust your settings so that your email connection doesn’t slow down your computer.

Written by Jared K
Updated over a week ago

How to Connect to Your Volusion Email Account

Configure your Volusion email account so you can connect with business contacts no matter where you roam.

Written by Jared K
Updated over a week ago

How to Set Up Email on Mobile Devices

Stay in touch with your store contacts anywhere you go, by setting up Volusion email on your smartphone.

Written by Shay G
Updated over a week ago

Online Credit Card Fraud Prevention Tips

Protecting your store and its customers from credit card fraud has become a top priority in the age of online shopping.

Written by Jared K
Updated over a week ago

How to Update Multiple Records at Once

Save time and energy by updating big quantities of products in bulk.

Written by Jared K
Updated over a week ago

Error Troubleshooting for the PayPal Pro Gateway

Having issues with your PayPal Pro Gateway? This article can assist you in troubleshooting.

Written by Jared K
Updated over a week ago

Bulk Updates

Making changes in bulk can be a huge time saver … as long as you know what you’re doing. We’ll show you how.

Written by Jared K
Updated over a week ago

Shipping and Billing Addresses

Allow customers to enter different billing and shipping addresses…or not. The choice is yours!

Written by Jared K
Updated over a week ago

Refresh Store Admin Session

Computer running slow? It could be that your cache is storing TMI. Learn how to give it a quick refresh.

Written by Jared K
Updated over a week ago

CDN (Content Distribution Network) in Volusion

Keep your customers (and Google) happy with a CDN that helps your site load lightening fast.

Written by Jared K
Updated over a week ago

How to Set Up Your Volusion FTP (SFTP) Account

Transferring files from your computer onto the network to upload on your website just got a little easier with FTP. Learn how to use it.

Written by Jared K
Updated over a week ago

Why doesn't my checkout process require the CVV2 code?

Leverage 3 little digits to offer customers big protection against credit card fraud.

Written by Jared K
Updated over a week ago

Authentication Error With Verisign (PayPal) Payflow Pro

Go with the Payflow. Try a quick-fix if you receive an authentication error.

Written by Jared K
Updated over a week ago

Import Errors in Volusion

Importing a CSV file makes it fast to add or edit records in bulk, but do you know how to fix issues if they pop up? We’ll show you how!

Written by Jared K
Updated over a week ago

Access to Credit Card Data on Orders

Learn how your Volusion store helps protect your customers from credit card fraud.

Written by Jared K
Updated over a week ago

Licensing Authentication Failed Error Message

Learn what software licensing is and what to do if you get an authentication error.

Written by Jared K
Updated over a week ago

Looking to close or cancel your store / account?

If you need to shutter your store, even just for a little while, we’ll tell you how.

Written by Jared K
Updated over a week ago

How to Accept Payments With PayU

Learn how to set up payment processing for doing business in India with PayU.

Written by Jared K
Updated over a week ago

Foreign Language Translation and Multi-Language Configuration

Make it easy for international customers to shop your site by offering language translation.

Written by Jared K
Updated over a week ago

Configuring Volusion for Use With Worldpay

Do business in the UK like a local by using the Worldpay payment gateway. We’ll show you how.

Written by Jared K
Updated over a week ago

Why didn't my product stock update when I received my purchase order?

You did everything right, so what went wrong? We’ll help you find out and fix it!

Written by Jared K
Updated over a week ago

All & Featured Products Export With Volusion API

Volusion's API is a powerful tool that enables you to easily integrate your store with third-party web services and applications.

Written by Jared K
Updated over a week ago

Accepting American Express and Discover Cards

Credit cards make it easy for shoppers to pay for their merchandise online. We’ll show you how accept these forms of plastic payment.

Written by Jared K
Updated over a week ago

PayPal Standard

Learn more below about the legacy PayPal Standard feature.

Written by Jared K
Updated over a week ago

How to Set Up Bambora

If you're based in Canada, your store can be fully integrated with Bambora (formerly Beanstream) payment gateway services.

Written by Jared K
Updated over a week ago

PayPal Pro Credit Card Gateway

Learn more below on how to set up the PayPal Pro Credit Card Gateway.

Written by Jared K
Updated over a week ago

Product Stock Status

Keep track of numbers, history and holds for your items, so you always know what’s coming and going, going, gone.

Written by Jared K
Updated over a week ago

How to Set Up SecurePay for Payment Processing

Set up SecurePay in your Volusion Admin Area, and offer a safer way for your customers to pay.

Written by Jared K
Updated over a week ago

How to Restrict IP Addresses When Processing Payments With eProcessing

You get to say who can and cannot shop at your store, especially if you’re using eProcessing. We’ll show you how.

Written by Jared K
Updated over a week ago

Using Amazon Pay as Only Payment Option

If Amazon Pay is the only way customers can buy from you, your store can use Javascript to make it possible.

Written by Jared K
Updated over a week ago

Using Realex Payments With Volusion

Payment processing in the UK is a piece of cake, thanks to Realex.

Written by Jared K
Updated over a week ago

Using Stripe With Volusion

Go international with your payment methods by setting up Stripe payment provider. We’ll show you how.

Written by Jared K
Updated over a week ago

How to Troubleshoot Your Shipping Settings

Learn how to smooth things out when things in your store go to ship. Everything from incorrect live rate calculation to special cases.

Written by Jared K
Updated over a week ago

How to Use Skrill With Volusion

Set up Skrill payment gateway and take payments from customers around the world.

Written by Jared K
Updated over a week ago

Paymentech Error: "Credit card information is declined due to Security Information"

This Paymentech Error is easily fixed using these simple steps.

Written by Jared K
Updated over a week ago

Common Errors With Authorize.net

We’ll help you troubleshoot any issues that might come your way while using this small business payment solution.

Written by Jared K
Updated over a week ago

How to Set Up Authorize.Net

Leave payment processing, fraud protection and secure data storage to the experts at Authorize.net.

Written by Jared K
Updated over a week ago

Account Registration for Canada Post Users

Set your business up to attract customers in Canada with easy shipments and business-friendly discounts from Canada Post.

Written by Jared K
Updated over a week ago

FedEx Online Registration Gives F1000 and F3000 Errors

Send FedEx shipping errors packing with these troubleshooting tips.

Written by Jared K
Updated over a week ago

How to Temporarily Disable Live Shipping Rates

Keep sales and shipments running smoothly by knowing how to disable live shipping rates when a carrier goes down.

Written by Jared K
Updated over a week ago

Exporting Table Information From Your Database

Learn how to export information from your store’s database in a few easy steps.

Written by Jared K
Updated over a week ago

Recurring Billing

Set up a way for customers to be billed for subscription products, monthly donations and other repeat purchases.

Written by Shay G
Updated over a week ago

How to Add a New Administrator Account

Run your store like a boss by creating separate admin accounts for your team members and assigning them tasks.

Written by Jared K
Updated over a week ago

Default UPS Methods and Service Codes for Your Volusion Store

Having the correct UPS Service Codes makes sure your customers see the correct rates. Use this reference to check your codes for accuracy.

Written by Jared K
Updated over a week ago

Export File Column Name Equivalence to Admin Area Field Names

What’s in a name? Read up on matching names in export file and your Admin Area to find out.

Written by Jared K
Updated over a week ago

Administrator Account Management

Looking to share the workload? Additional Administrator Accounts can help with that.

Written by Jared K
Updated over a week ago

Category Selector Troubleshooting

If you’re running into errors while assigning categories, we have some quick tips to get you back on track.

Written by Jared K
Updated over a week ago

Delete Products in Bulk

Don’t waste time removing products one by one. Delete unneeded products in bulk.

Written by Jared K
Updated over a week ago

Your Store's All-Products List Page

Put all of your products in plain view for your customers to peruse (and purchase!)

Written by Jared K
Updated over a week ago

How to Create Bundle Products

Bundling products and accessories makes shopping quick and easy for your customers and helps you sell more.

Written by Jared K
Updated over a week ago

How to Detect Duplicate Volusion Product Codes in a CSV File Using Excel

Put on your detective hat. It’s time to find duplicate product codes in your CSV files. Thankfully, Excel makes it easy.

Written by Jared K
Updated over a week ago

All About Your Store's Product Codes

Each of your products requires a unique code to help you get your stock organized. Learn more here.

Written by Jared K
Updated over a week ago

Returns and RMAs

Learn what to do when sold merchandise makes its way back to your store.

Written by Jared K
Updated over a week ago

How to Set Up Seasonal Products

Some products get but one season to shine (and sell). We’ll show you how to set ’em up in your store.

Written by Jared K
Updated over a week ago

How to Edit Volusion Product Table CSV Files With Microsoft Excel

Go totally tabular on your data, using Excel as an editing tool.

Written by Jared K
Updated over a week ago

SSL Seal

An SSL Seal lets your customers know that shopping in your store is super safe.

Written by Jared K
Updated over a week ago

How to Process Phone Orders

Find out how to take phone order for those unable or unwilling to order online.

Written by Jared K
Updated over a week ago

How to Find Product ID Numbers

Need to track down PINs? We’ll help you find them.

Written by Jared K
Updated over a week ago

Why is my discount / coupon being applied more than once?

Make sure your sales run smoothly with this advice.

Written by Jared K
Updated over a week ago

How to Mark a Product as Hidden

Use this option to take items “off the shelf” for later use without removing them completely.

Written by Jared K
Updated over a week ago

How to Create Shipping Labels

Shipping’s a cinch when you can print labels right from your Volusion store. We’ll show you how!

Written by Jared K
Updated over a week ago

Product Stock Quantity

Always know how much and how many products you have in stock.

Written by Jared K
Updated over a week ago

How to Customize Your URLs

User-friendly URLS that describe your web pages are the key to driving more traffic to them. Learn how to create yours!

Written by Jared K
Updated over a week ago

Why am I getting an error on my category pages?

If you’re returning an error message on your category pages, you might have accidentally imported an issue.😨 Find out how to fix it.

Written by Jared K
Updated over a week ago

How to Print Packing Slips with Prices and Totals

They say the devil is in the details, so be sure to include yours right on your packing slips.

Written by Jared K
Updated over a week ago

How to Import Gift Certificates

Learn how to import and use gift certificates to thank customers and give them an extra incentive to shop.

Written by Jared K
Updated over a week ago

Order Confirmation Emails

Take one thing off your full plate and let automatic confirmation emails take care of business for you.

Written by Jared K
Updated over a week ago

Store Credit

Refunding orders is a part of selling. Make your customers happy with Store Credit.

Written by Jared K
Updated over a week ago

How to Add an Offline Payment Record

Learn how to add an offline payment record for those times when an order takes a slight detour off the familiar path.

Written by Jared K
Updated over a week ago

How to Refund an Order

Learn how to process returns for a refund or store credit, and make your customers’ experience go from sad to glad!

Written by Jared K
Updated over a week ago

How to Import a File Into a Table Within Your Database

Work smarter, not harder by using CSV files to make lots of updates. We’ll show you how!

Written by Jared K
Updated over a week ago

Order Status Guide

Order Status can be a little confusing. Here is some information to clarify the subject.

Written by Jared K
Updated over a week ago

How to Change the Company Details on POS Receipts

If the devil is in the details, you’re gonna want to learn how to change your company’s on POS receipts.

Written by Jared K
Updated over a week ago

All Products Settings

Change settings on all of your products with just a couple of clicks. We’ll show you how!

Written by Jared K
Updated over a week ago

Patent Litigation FAQs

Patent Infringement can be serious business. Know your rights, and how Volusion can help.

Written by Jared K
Updated over a week ago

VIDEO: Orders (1/4): How to Process Orders

Processing orders is an important step in getting a product to a customer and getting you paid.

Written by Jared K
Updated over a week ago