Your team is growing, 👱‍👩👴 congratulations! 🎉 That means it’s time to start letting others help manage parts of the business. 👍 As you delegate tasks to different employees, there may be times when two or more users need to access each others' tickets in To do so, we make it easy to create a centralized or shared account that everyone can use. 😀

Creating a shared account is similar to creating a regular account:

  1. Log in to

  2. Select Manage Users from the My Account menu

  3. Select the domain you are creating this user account for from the Choose a Domain menu

  4. Click Add New User

  5. Enter something suitable for a shared account for the First Name and Last Name fields (It doesn’t have to be an actual name; i.e. "Shared" for the first and "Account" for the last.)

  6. Enter the email address you want to be used with this account in the Email Address fields (Since this is going to be a shared account, you could use an alias and have all emails sent to this address forwarded to those who use this account.)

  7. Under My Support, select the View Support (view tickets) and Use Support (Create Tickets, Call Support) check boxes

  8. Click Save

  9. Check the inbox of the email address entered above; click on the link in the email to accept

  10. In the browser window that opens, enter a password, secret question and answer, and contact info for the account

  11.  Click Submit

Now your team members can use this email address and password to log in when they need to work with tickets.


With shared accounts, your employees can be busy bees, 🐝 taking care of everyday tasks, 🌺🌺🌺  and leaving you time to focus on the bigger picture.🌎 

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