Accepting Payment

Managing the finer details of your store is absolutely critical to your success. You have great products to sell, but you still need a reliable way to collect payment and get merchandise to your customers.

Your Payment Gateway

Once you have a payment gateway, you’ll need to enter your unique payment gateway credentials in your Admin Area to complete the integration process. Don’t have a Gateway? See our list of supported gateways.

If you're a Verified Volusion Merchant, your gateway is Authorize.Net. To complete the integration for Authorize.Net, take the following steps in your store's Admin Area:

  1. Go to Settings > Payment.

  2. Under the Payment Gateway tab, in the Gateway Country menu, select United States.

  3. In the Gateway Name menu, select "Volusion Merchant Services [AUTHORIZENET]".

  4. Enter the Authorize.Net API ID and and Authorize.Net Transaction Key into the appropriate fields.

  5. Click Save.

The Card Settings Tab

This tab allows you to choose which credit / debit cards you’ll accept on your site.

  1. Click Inactive Cards.

  2. Select the cards that you are able to accept according to your agreement with your Merchant Services Provider. Deselected cards will appear in the Inactive Cards list.

  3. Click Save.

The cards you want to use will now appear in the Active Cards section!

More Payment Types

Use this tab to set up any other payment types you want to accept, such as cash or electronic checks.

  1. Go to Settings > Payment.

  2. Select the More Payment Types tab.

  3. Enable the payment methods you want customers to be able to use. Note that certain payment methods (such as PayPal) may require additional merchant credentials to function.

  4. When you’re finished, click Save.

Charging Tax

Taxes may not be the most exciting part of running a business, but they don’t have to be the most intimidating, either! You can configure your store to automatically process tax charges for various regions, states, and countries.

To get started, go to Settings > Tax, where you’ll see a simple page that can be used to configure the basic elements of your store’s tax settings.

For US-Based Merchants

To configure the tax rate for your store:

  1. Click Add.

  2. In the Tax State Short field, enter the two-character code for your state.

  3. In the Tax State Long field, enter the full name of your state.

  4. In the Base Tax Title & Rate, set the tax rate title (the name of the tax as it will be displayed to your customers; for example, "Tax 6.25%"), and the actual tax rate to be charged.

  5. Click Save.

Your store will now begin charging tax based on the rate you just applied. Note that the Region Postal Code field isn't required, unless you need to charge a tax rate for a single specific zip code.

For additional tax settings and options, see the complete Tax article in our Knowledge Base. If you have questions about charging taxes, be sure to talk to your tax professional.

Setting Up Shipping

Getting your merchandise from point A to point B doesn't have to be a hassle.

Choose Shipping Destinations

Go to Settings > Shipping in your Admin Area.

  1. Under Ship To Location, click inside the Include field.

  2. Select your destination countries by scrolling through the drop-down menu that appears, or by typing the beginning of a country’s name and clicking on it once it appears as a suggestion.

  3. Click inside the Exclude field to exclude states or provinces within the countries you added in the Include field.

  4. Click Save.

Choose Shipping Origin

If you plan to use Volusion’s Live Rates functionality, you'll need to enter a valid shipping address as the origin for shipping fee calculations. This location also displays as your return address when you print shipping labels from your Admin Area.

Click Edit to enter your name, company name, and company address.

Choose Carriers

All available shipping methods display under one of four headings: Free Shipping, Live Rates, Flat Rates, or Special Rates. The Special Rates heading includes Fixed Rates, Downloadable Products, and In-Store Pickup. To activate a specific shipping method, select the corresponding check box in the Active column.

Before you can enable Live Rates, you'll need to click Add Carrier and select a carrier to complete any applicable registration steps. Click Add Method at the bottom of each set of carrier instructions in order to enable a specific shipping method.

To learn more about shipping settings and options, see our Shipping article.

Your Company Information

Building trust and loyalty can be a challenge when your customers will likely never meet you in person, so you should take every opportunity to share positive information about you and your business.

First, ensure that your Company Name and other information appear correctly on all store-generated documents and emails. To find the fields for your company information, go to Settings > Company.

See our article on the Company Settings page for more details.

Your About Us Page

Your store’s About Us page is often linked from the header or footer of your storefront template, and is a great place to introduce yourself, your store, and even your products. To edit the article content for your About Us page:

  1. Go to Design > Site Content.

  2. Scroll to the Company Information heading.

  3. Click on ID 1, labeled for your "AboutUs.asp" page.

  4. In the Article Body, use the Easy Editor to enter text, images, or HTML.

  5. Click Save when you're finished.

Now, when customers visit, they’ll see your custom About Us page content. To preview what this content will look like, click View Live near the top of the page.

Your Returns and Terms Pages

If your customers can easily find your store’s Return Policy and Terms & Conditions, you are better able to build customer trust. Clearly written and easily accessible policies can also help avoid uncomfortable customer service issues.

To edit your "Returns.asp" page:

  1. Go to Design > Site Content.

  2. Scroll to the Company Information heading.

  3. Click on ID 3, labeled for your "Returns.asp" page.

  4. In the Article Body, use the Easy Editor to edit or add to the current text.

  5. Click Save.

Your store’s return policy is already linked from your storefront header or footer, so your returns page is now accurate and easy to find for all customers!

To edit your "Terms.asp" page:

  1. Go to Settings > Company.

  2. At the bottom of the page, click Edit Terms & Conditions to expand the edit box. Note that some standard terms and conditions appear by default.

  3. Review the available terms and customize them as needed for your specific business, products and services. Note that the $(CompanyNameLegal) text in the terms is a variable that will automatically pull and display your Legal Company Name on your storefront.

  4. Click Save.

Your terms will now be clearly accessible from your storefront header or footer. Note that some of your store’s informational pages may be required by your merchant services provider.

Just one more step

You’re close to completing your basic store setup. You’ve now finished covering all of your costs and ensuring that you’re going to charge your customers correctly. You’ve also finished providing your company info, which will go a long way towards building a loyal customer base. Going live is just around the corner.

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