The beauty of the web is that you can do business anywhere in the world. 🌎 You aren’t limited to a brick-and-mortar location. Volusion is a proud supporter of international businesses, and offers PayU for merchants who conduct business exclusively in India. 🇮🇳

Before configuring PayU in your store's Admin Area, you'll need to sign up for an account on the PayU website. Be sure to make a note of the "merchant key" and "salt" for your account.

Getting Started

You can configure PayU as a gateway within your Admin Area. To get started, go to Settings > Payment and click the Payment Gateway tab.

  1. Select "India" from the Gateway Country menu.

  2. Select "PayU [PAY U]" from the Gateway Name menu.

  3. Enter your PayU credentials in the Merchant Key and Salt fields.

  4. Click Save.

If you're configuring a PayU account for the first time, you'll see a success message indicating that you need to log in to PayU to configure payment methods.

Note that once you select PayU from Gateway Name menu, all tabs except Payment Gateway will become hidden. You will not be able to modify Alternative Settings, Card Settings, or More Payment Types from within your Admin Area, as these settings will be configured in the PayU interface.

Configuring Payment Methods

Once you've configured PayU as the payment gateway in your Volusion store, you'll need to log in to the PayU portal to configure your payment methods. Note that all payment processing and refunds are also managed through PayU, rather than through your Volusion Admin Area.

PayU supports the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express)

  • Debit Cards (all brands, including Maestro)

  • Netbanking (payments are debited directly from a shopper's bank account)

  • EMI (Equated Monthly Installments)

  • CashCards and mWallets

To ensure that your shoppers are seeing accurate product prices, we recommend setting your default currency type to rupees(₹).

Since PayU does not support placing orders with a value of ₹0.00, customers may not use gift certificates to cover the entire cost of an order. Additionally, you should ensure that there are no active coupons or discounts on your store that could result in a ₹0.00 total order value. If a customer tries to place an order for ₹0.00, an error will occur and the order will not go through.

Configuring Shipping With PayU

Note that Live Rates are not supported when shipping to locations in India through PayU. In order to offer shipping options to your shoppers, you'll need to configure your shipping methods as fixed, flate rate, or a combination of the two.

Processing Refunds Through PayU

All refunds should be handled through the PayU portal, as payments themselves are not processed directly through your Volusion store's Admin Area.

Other Settings

Uploading Your Store Logo in PayU

It's important to upload your store logo to the PayU interface in order to maintain continuity throughout your checkout process. Once a shopper is redirected to the PayU payment processing page, they'll see your store logo as an indicator that they're in the right place.

To upload your logo, log in to the PayU portal and go to Settings > Customize Your Page. Here, you can upload an image file (up to 10kb in size) that will replace the standard PayU logo in the upper-left corner of PayU's processing pages.

If you haven't already, be sure to upload your logo to your store's Admin Area, as well.

PayU Email Options

In order to avoid confusion for your shoppers, we do not recommend enabling any of the customizable email options within the PayU interface. Your Volusion store will continue to send order confirmation emails from the Admin Area.

Additional Recommendations

In order to save your shoppers additional steps before checking out through PayU, we also recommend enabling anonymous checkout.

Any support issues or questions about the PayU interface should be directed to PayU Customer Support at 0124-6624826. You can also submit inquiries or browse PayU's support documentation on the PayU website.


The key to e-tail is making the checkout process fast, easy and secure. With PayU, you can offer all of that to your customers in India with very little setup effort. Go on and conquer your corner of the online world. 🌎 

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