One of the most exciting parts of opening a store is getting your keys. In the world of online stores, your keys will be in an email with your Admin Area login URL and temporary admin password. Congratulations, you have your own store.

Your Volusion Admin Area password is separate from that of your Volusion customer account login at You’ll use that temporary password the first time you “unlock” or log into your store. From there, you’ll be prompted to to change your password, just like changing the locks on your house or a brick-and-mortar business so nobody else has the key.

Make it something that’s easy for you to remember, but tough for anyone else to guess. If you need to, write it down and store it in a safe place.

What if I forgot my password?

If you've forgotten your password and you have an admin account:

  1. Click the Forgot Password link.

  2. Enter the email address associated with your store's administrator account and click Submit.

  3. Next, enter the text as it appears in the scrambled code generator (you don't need to enter spaces, and it's not case sensitive).

  4. You'll be sent an email with instructions for resetting your password.

Follow the instructions provided to reset your Admin Area password. Note that you cannot reuse a password you've chosen in the past. Your Admin Area password must meet the following criteria:

  • 8 characters

  • a lowercase letter

  • an uppercase letter

  • a number

  • special character (!@#$%^&*) in the password

  • password limited to 20 characters

What if I didn’t get the password reset email?

Be sure to check the spam folder of the administrator email account for which you’re resetting the password. Occasionally, auto-generated response emails are filtered into a spam folder and are not readily visible in your primary inbox.

Why must I update my Volusion administrator password?

Payment Card Industry (PCI) security compliance standards and requirements are regularly revised in order to provide best practices for electronic payment processing. According to the PCI Security Consortium's current guidelines, administrator passwords must be changed at least every 90 days for online ecommerce systems.

PCI requirements are mandated by the credit card brands (Visa, MasterCard, Discover, American Express, JCB), and ultimately, this practice helps ensure your online business remains secure.

You can update your administrator account password by logging in to your Admin Area, going to Customers > Administrators, and choosing the ID number of your administrator account from the list of store administrators. Enter your new password into the the Password field and click Save.

If you forget to change your admin password before the end of the 90 day period, you can follow the instructions in our Password FAQs article to reset an expired password.


Make sure you keep your store locked up tightly so nobody else can meddle in your business or steal your customers’ personal info. Creating a strong password, storing it in a safe place and updating it when required are the keys to your store’s security.

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