No matter what type of online business you run, customers always appreciate a personal touch. How you communicate with them is a reflection of your brand’s values and its voice. For that reason, Volusion makes your email communications customizable — including the OrderHasShipped.asp email.

Editing the Subject Line of this email is handled via Page Text in the Design section of your store's Dashboard.

Changing the Subject Line 

To edit the subject line for OrderHasShipped.asp:

From your store's Admin Dashboard, go to Design > Page Text.

From the Category menu, select PlaceOrder_Generic and locate Page Text ID #682. The default value is "Your order has shipped..."

Modify the text as desired, then click the Save button at the top right of the page. 

Editing Email Text

Editing the text of this email (including adding any Tracking Links) is handled via your websites FTP connection. Making that change is outlined in THIS article. 

Not all shipping carriers support the automated tracking links that are built into the Volusion OrderHasShipped.asp email templates. To make sure your customers can access their tracking information without the automated link, you may want to include the tracking code and links to relevant shipping carriers.

To add shipping carrier links beneath the tracking number, include the following HTML code under the "$(TrackingNumbers)" email variable once you access this template via the FTP

USPS: <a href=""></a>

UPS: <a href=""></a>

DHL: <a href=""></a>

FedEx: <a href=""></a>

Now customers will see something resembling this in your email:

Carrier Tracking Number

Feel free to remove any of the links for carriers that you don’t use.


With Volusion, emails are not one size fits all. You may need to account for details that are relevant to each order. Plus, when you share a little bit of your brand’s personality in your emails, you’ll build a relationship with your customers that will make them look forward to that package delivery even more, and keep them coming back.


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