Disclaimer: We recently redesigned our Admin Area. Your store may look different than the one shown in this video, but most click paths were not affected.

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Your store is set up by default to send a number of emails automatically throughout the order process. When an order is placed, a confirmation invoice is sent to you and to the customer.

When you mark an order as Complete, a delivery notice is sent containing a link to the customer’s account page for tracking purposes. If that order contains a gift card or a product with a product key, a separate email is sent for each.

Emails are sent to the address entered by the customer during their purchase. You can modify it by following the link to the customer record, and the customer can also modify it from their account page.

The email used for gift cards is also entered by the customer during checkout, but it’s found in the Details section. The address used for merchant notifications is located at Settings > Company. For additional options, click More.

To customize the email text for any of these notifications, navigate to Design > File Editor > Vspfiles > Email_templates. The product key distribution email is controlled from the product key record at Inventory > Product Key Distribution. You can choose from any ASP template in the list, and specify your own Subject and Body.

Note that you can manually re-send all of these emails from the order details page located at Orders > Process Orders. Click an order ID number, and on the right, you’ll find an Email drop-down menu. Select an email from the list and click Resend.

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