If you accept credit card payments directly through your website, you must have an SSL (Secure Sockets Layer) installed. This guide will help you make sure your SSL is properly installed so your customers can shop with confidence that their information is secure.


How does the SSL installation process work?

When you purchase an SSL from Volusion, there is no installation fee and the SSL will be installed for your domain within 3-5 business days.

When you purchase your SSL, make sure to enter the same information (domain name, email address, etc.) that you used to open your hosting plan. If the information doesn’t match, the SSL cannot be applied to the correct account.

If the information is correct and accurate, the installation process is as follows:

  1. After you make your purchase from our website, Volusion Order Processing does a WHOIS lookup on your domain. If your domain name is registered privately, look for an email from our Billing department with further instructions. If your domain name isn’t registered privately, we’ll send the approval email to the address on your WHOIS record.
  2. When you click the validation link in the approval email, the SSL certificate is generated and queued for installation.
  3. Once the SSL has been installed, you’ll receive another ticket in your MyVolusion account letting you know the SSL has been successfully installed on your domain.

Please note that if you change your domain name at any time during the installation period, the process will need to be re-started under the new domain name.

How can I tell if my SSL is working?

There are a few things to check if you want to verify that your SSL is installed. You should also keep in mind that if you’re still on a temporary servertrust address, the SSL will not be applied to your site until you go live on your domain name.

  • If you visit your store Admin Area, you should see "https" and a padlock symbol in the browser address bar. This may appear differently depending on which browser you’re using (Firefox, Chrome, IE, etc.).
  • If you click on the padlock, it should provide information about the SSL certificate and its expiration date.
  • If you visit your store One Page Checkout, you should see "https" and a padlock symbol (if your Full Secure Store URL is set to https).

Why is my SSL not installed?

You may have ordered it under a different email address.

When purchasing your SSL on www.volusion.com, it's essential that you use the same email address that you used to purchase your hosting plan. If you use a different email, the Billing department won't be able to process the order. They'll send you a ticket asking you to use the right address.

If you don’t remember the email address you used to purchase your hosting plan, please reach out to our Support team.

You may have ordered it for a different domain name.

If you ordered the SSL with the correct email address but it still isn't installed, make sure you ordered it for the correct domain name.

You may still be on a temporary servertrust address.

If you’re still on a temporary servertrust address, the SSL will not be applied to your site until you go live on your domain name.

You may not have verified your domain name ownership.

If you recently ordered an SSL certificate from Volusion, you should see if your domain name has private registration. Check WHOIS for the domain registration information and see if your email is visible.

If your email isn’t visible (your domain name is privately registered), then you likely have a ticket from Volusion Billing asking you to create a ICANN-approved email address so you can verify your domain name ownership.

Once you verify ownership of your domain, we can install your SSL certificate on your store.

The approval email may be in your spam folder.

After you provide our Billing team with a pre-approved email address, you’ll need to check your email (and spam folders) to verify domain ownership.

I have an SSL, but I still get "insecure content" warnings on some of my pages.

When your store's SSL certificate fails to encrypt all of the elements on a page (e.g. forms, textboxes, images, etc.), customers receive an "insecure content" pop-up message.

To resolve the error, all you need to do is find the elements on the page that cannot be encrypted and make some minor modifications.

See "How to Resolve Unsecured Content on Secure Pages With SSL" to learn more.

How will I know when it's time to renew my SSL?

We'll send a reminder email to the address you used to place the original SSL order. Your first reminder will be sent approximately 14 days before your SSL is due to expire, and we'll follow up again at 7 days, 3 days, and 1 day.

Keep in mind that the expiration date noted in the reminder emails is only approximate. You can find the actual expiration date for your current certificate by clicking the padlock icon in your browser's address bar while inside your Admin Area.

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