Email is one of fastest, easiest ways to connect with customers, vendors and business partners. Luckily, your Volusion store comes with its own email addresses. This way, you can keep your business correspondence all in one place. So handy!
If you've set up Volusion mailboxes, or email addresses, you'll be able to log in at mail.volusion.com and use the Webmail interface to read and reply to mail. Make sure you have the passwords you created when you set up the email addresses.
You can also configure your favorite email client to connect to your store mailboxes, so that you can read and reply to messages from your desktop computer or device. If you're familiar with setting up email clients and just need a list of POP3, IMAP, and SMTP server names and ports, skip to Email Server Settings.
The Volusion Webmail interface can be useful if you are not at your home computer and want to check email without having to configure an email client. For more information, see our video.
Step by Step Email Client Setup
Since Volusion partners with Rackspace to provide email services, the most up-to-date and accurate information regarding email and mobile devices will always be found on the Rackspace Email Help Portal.
Once you log in with the email address and password for one of your Volusion-hosted accounts, you'll be able to search Rackspace's entire knowledge base for answers. This covers the most popular PC, Mac, and wireless email clients currently in use, plus versions of clients such as Outlook going back for over a decade.
Email Server Settings
For increased security it is recommended you use the secure (SSL) servers shown below. If your internal system configuration requires that you use non-SSL ports these are also shown - but please see the note at the end of this article.
POP3 with SSL: use secure.emailsrvr.com port 995
IMAP with SSL: use secure.emailsrvr.com port 993
POP3: use pop.emailsrvr.com port 110
IMAP: use imap.emailsrvr.com port: 143
SMTP with SSL: use secure.emailsrvr.com port 465
SMTP: use smtp.emailsrvr.com port 25 (or 587, 8025 or 2525 - see below)
You should also ensure that your email credentials (username and password) are entered as part of the SMTP authentication settings, if applicable.
Internet Service Provider Issues With Non-SSL Ports
If you've set up your email client and are having problems with outgoing mail, you should check with your provider's online support or the documentation you received when you set up your internet connections to see if they have placed any restrictions on third party servers or which port to use.
For instance, Verizon requires that you use port 587 rather than port 25. Other providers may also require that you use a port other than 25. Ports 587, 8025 and 2525 are often used.
Some ISPs do not allow their customers to use third party SMTP servers at all, so instead of using smtp.emailsrvr.com or secure.emailsrvr.com, you may need to use their SMTP server.
Setting up your Volusion email is a snap, provided you’re somewhat computer savvy. If terms like POP and ports make your eyes glaze over, there’s no shame in that. Just ask a computer-savvy friend or colleague to help, or hire someone if need be. You’ll be glad you did when you’re able to rock that email from anywhere and stay on top of your business.