As a Volusion merchant, you have access to a full-featured account management portal – my.volusion.com – where you can view messages from Volusion, contact Volusion support, view your monthly billing information, manage your Volusion account, and more!
One of the features of my.volusion.com is the ability to view previously opened tickets from our Technical Support and Customer Care departments.
To view your ticket correspondence from Volusion:
- Log in to my.volusion.com. Note that this login differs from your Volusion store login.
- Once logged in, click View my Old Tickets under My Tickets in the left navigation menu.
- On the Tickets page, the number of Open, On Hold, and Closed tickets is listed near the top. Click these links to view all tickets of a particular status.
- You can also search your tickets by Ticket Number or Subject.
- Click on a ticket number to view its contents.
If you need to contact Volusion about a Technical Support issue, you can email firstname.lastname@example.org and we will respond.
There are many other features available to you within my.volusion.com. To learn more, search "MyVolusion" in our knowledge base.