Chances are you have better things to do with your valuable time than worry if payments are processing correctly, fight fraud and store data securely. 😣 All you really want to know is if payments are depositing quickly into your bank account. 😃 💰 👍 One service provider who can do all this (and more) for you is Authorize.net.
Helping businesses since 1996, this payment gateway is time-tested to address all of your business needs. Leave it to their experts to take care of all that fussy stuff that would otherwise take up the time you need to manage your business and bring those customers to your door!
To integrate your store with Authorize.Net:
- In your Admin Area, go to Settings > Payment.
- Select United States as your Gateway Country and Volusion Merchant Services (AUTHORIZENET) as the Gateway Name.
- Enter the API ID and Transaction Key supplied by Authorize.Net into the corresponding fields and click Save.
Note: To retrieve your Authorize.Net API ID and Transaction Key, you will need register and log in to your Authorize.Net account. Once logged in to your account, click on Account in the top navigation menu:
Next, click on API Credentials & Keys under the Security Settings > General Security Settings section:
On the next page, you'll see your API Login ID (API ID).
In order to obtain a Transaction Key, follow the Create New Key(s) process, selecting New Transaction Key and Submit.
Authorize.Net requires a PIN to verify your identity. You will receive an email with a PIN that expires in 30 minutes for your safety.
Keep in mind that Authorize.Net changes the Transaction Key each time you request it from them. Each time you generate a new Transaction Key, you'll be able to copy and paste it from a separate page:
Do I need the Signature Key?
No. Volusion's integration with Authorize.net specifically supports the AIM (Advanced Integration Method). The Signature Key is required for a separate method (SIM) that is not used by Volusion.
Address Verification Settings
The Address Verification Service (AVS) is a tool designed by bankcard processors to assist in identifying potentially fraudulent credit card transactions. For every credit card authorization, AVS compares the billing address and ZIP code provided by the customer to the address and ZIP code on file at the card issuing bank. AVS then returns a response code indicating the results of the comparison.
To view and edit AVS settings within your Authorize.net account, click on the Address Verification Service link located under Security Settings > Basic Fraud Settings within your Authorize.net Settings page:
In the section below, you can choose which transactions to reject, based on the response codes, by checking the box next to each code. The payment gateway will reject transactions based on your selection. The recommended AVS response code selections are B, E, R, G, U, S, and N.
If you are having any issues with transactions declining through Authorize.Net, you may need to contact your Merchant Services Provider or Authorize.Net directly for guidance about which of the above AVS settings may be triggering a decline.
Keep in mind that some of the above settings will cause international credit cards to decline since many international banks do not support AVS (ex. G). Those settings which directly affect a customer's ability to order with an international credit card can be turned on/off at your own discretion.
Also, please note that when AVS checks a Street Address, it only verifies the numeric portion of the address and zip code. If the numeric portion of the address matches, then AVS will return a Match for the Street Address.
AVS Declines and Pending Charges
Sometimes, a customer will see a "Card Declined" message when attempting to place an order, but a pending (authorized) charge will show on the customer's records. This is due to sequence in which a charge is processed.
First, the gateway will check if funds are available on the credit card. If funds are available, a pending charge is placed.
Then, the bank will communicate which aspects of the AVS check did or did not match the information that the customer provided. If your Authorize.Net AVS filters indicate that you want a transaction to decline based on that AVS mis-match, then the card will decline and the customer will get a "Card Declined" message.
The pending charge will remain because there was still an authorization from when the gateway checked for available funds. The authorization will expire in 7-14 days, depending on the card-issuing bank.
You will need to turn off Test Mode in Authorize.Net before you can process transactions on your store. Test Mode is meant to test credit cards directly in the Authorize.Net gateway, and not your Volusion store. If you attempt to process an order in the shopping cart with Test Mode turned on, you will get an authorization, but the authorization code will be all zeros. So when you attempt to capture, it will decline because it isn't a "real" authorization.
When your account is in Test Mode, you'll see an orange bar at the top of your Authorize.net account pages indicating that status:
To turn Test Mode off:
- Click on the orange bar that says "Your account is in TEST MODE". You can also find a Test Mode link located under Security Settings > General Security Settings within your Authorize.net Settings page.
- When Test Mode is on, you'll see a toggle button in a red bar set to Test.
- Click on the toggle button to switch to Live mode, which will turn the toggle bar green.
You'll know you're no longer in Test Mode when the page settings look like this:
Once you've entered your Authorize.net credentials in the Volusion Admin Area and disabled Test Mode, you should place a test order for $0.01. Be sure to void the transaction and cancel the order when you're done testing!
For a list of common errors received when using Authorize.Net to process credit card payments, see "Common Authorize.net Errors With Authorize.net".
Locating Your Gateway Batch Data & Transaction Data in Authorize.net
With your account activated, you need to find and understand where your transaction data lives. Here’s how:
- Inside the Authorize.net console, click Transaction Statistics under the Reports heading in the left-hand menu. Alternatively, click Reports in the header, then Transaction Statistics.
- Select the date (range) you’d like to view and click Run Report (the time displayed next to the date is the Gateway Batch's cut time).
Note that American Express serves as its own acquirer. Therefore, American Express transactions are funded to you directly by American Express separately from Visa, MasterCard and Discover transactions. In the Net Amount row, subtract the AmEx column value from the Totals value.
This adjusted total should correspond to the amount you see deposited in your checking account.
3. To locate the transaction within its Gateway Batch, click Transaction Detail under the Reports section on the home screen. Alternatively, click Reports in the header (the default selection is Transaction Detail).
4. Select the desired Gateway Batch from the Date menu and press Run Report. The Invoice Number is equivalent to the Volusion order ID number.