With an online store, a customer can’t just hand you a wad of cash for an item. 💵 You need to have a way of accepting payments virtually, through credit cards or other methods. Authorize.net is a small business payment solution that allows you to accept credit cards, e-checks and alternative payments. Yay money! 🤑 

But, the slight downside is that, when using Authorize.net with your Volusion store, you may encounter some specific errors when attempting to authorize or collect payment for credit card transactions. We all hate errors, right?! 😡 But never fear! We have some troubleshooting tips that should get you paid in no time. ⏳ 

Response: "This account has not been given the permission(s) required for this request"

You may receive this error if you have recently switched to Authorize.net's AIM method. If this is the case, you will need to log in to your Authorize.net account, go to Settings, and select API Login ID and Transaction Key.

There, you can acquire your API Login and your Transaction Key, which are used with Authorize.net's AIM method. Replace the login and password in your store with your API Login and Transaction Key.

Response: "This transaction cannot be accepted"

A common reason for this error is that the Authorize.net API ID and Transaction Key programmed into your store are invalid. You'll need to log in to your Authorize.net account, retrieve a new, valid API ID and Transaction Key, and enter them into the gateway integration settings within your Volusion store.

Response: "1|1|1|This transaction has been approved"

While not an explicit error, you can configure your Authorize.net account to refrain from generating the preceding numeric character output listed above by logging in to your Authorize.net account and changing the delimiting character setting from "|" (vertical pipe) to "," (comma), as follows:

  1. Click on the Settings link.
  2. Click Direct Response under the Transaction Format Settings > Transaction Response Settings header.
  3. Set the Delimited Response field to Yes.
  4. Set the Default Field Separator field to Comma.
  5. Leave the Field Encapsulation Character field blank.
  6. Save changes to your Authorize.net account.

Response: "... Card declined. Change payment info"

Be sure that your Authorize.net account is not set to Test mode. You must contact a technical support or account representative at Authorize.net to confirm this information and/or have your account removed from Test mode.

Response: "Address for Ship to required"

Make sure that your Authorize.net account is not configured to require any shipping address information to be passed to it when processing a transaction:

  1. Log in to your Authorize.net account.
  2. Click on Settings.
  3. Click on Payment Form under the Transaction Submission Settings section.
  4. Click on Form Fields.
  5. Look for the Shipping section and deselect the Required Column for all Shipping Information setting.
  6. Save changes.


Don’t let common problems stand in the way of processing payments. Follow the steps above if you receive Authorize.net errors and get that money faster! 💰💰💰

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