Just like your Volusion store, your email templates can be unique as you are! They can be edited and transformed to be an extension of your brand that brings a little bit of your store to your customers' email inboxes.

If you know some basic web design, you may just need the directions to the files to download, edit, and reupload to be on your way to a custom email design. For everyone else, we recommend leaving these back-end changes to an expert.

If you happen to not have the experience or skills and still desire that custom look and feel for your emails, you can opt to work with our Studio Design team, our many Volusion Experts, or even hire your own developer. We're all about helping you make your mark.

Now, due to a patch added by our Information Security team, the email templates can no longer be edited from within the File Editor like the template_x.html and template css files.

But don't worry, we've still got you covered!

Step 1- Accessing your Files via FTP

To access the files, you'll need to make sure that you have an FTP client installed on your computer of choice; we highly recommend using FileZilla.

You can download FileZilla here: 


Step 2- Using Text Editor

To edit these files, you will need a specialized text editor that can handle and edit .asp files, most standard text editors that come preinstalled on Windows or MacOS cannot edit these files. We'd recommend Visual Studio Code, Sublime Text, NotePage++, or Atom.





All of these programs are completely and totally FREE for you to use!
(Please note that for Windows 10 .asp files may not open automatically by double clicking. It is necessary to open the text editor program first, then use the program to open the file.)

Step 3- Locating your Files in the FTP

Using FileZilla, you will log-in and access the FTP files. Here are 2 helpful articles about accessing your FTP area.

How to Set Up your FTP client 

How to Use your FTP Client 

Once you access the FTP files using FileZilla, you should see a window similar to this:

In the Filename section on the right center of the FTP window, double click the file labelled "vspfiles".

And then double click the file labelled "Email Templates".

Once that loads, you'll see a list of several files. These are your email templates!

Step 4- Download and Edit

To download one of your templates, double-click the file and it will transfer from your server to your computer in a few moments, depending on your internet speed.

WARNING - Before you go any further, copy that downloaded file and paste into a new folder called "Email Backups" on your computer and don't make any changes to any file in that folder. This is your backup in case something goes wrong with your new file and you want to revert to the original content.

Now, after you've made your backup, open the email template copy that isn't in the backups folder with your new text editor program and edit away.

Once you've made your changes, save them and make sure to keep the .asp file extension, your text editor program should take care of all of this for you, and make absolutely sure that the name of the file is the exact same as it was when you downloaded it.

For example:

OrderConfirmation_To_Customer.asp HAS to be: OrderConfirmation_To_Customer.asp

OrderHasShipped.asp HAS to be: OrderHasShipped.asp

They have to be the exact same as when you downloaded it in order for the system to see the email template and send it when needed.

Step 5- Upload to FTP

After making sure that the file name is the same, upload the file back onto your FTP server to the 'email_templates' folder by dragging the new file and dropping it into the server side of your FileZilla window. You will get a warning window advising you that the Target File you are uploading already exists. Choose the "Overwrite" option and click the "OK" button to upload your edited Email Template.

Congratulations, you've just edited your email template!

If you encounter issues while using your FTP or editing these email templates, don't hesitate to reach out to us, we’re always happy to help!

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