Now that you've followed the directions to set up your email account, let's go over some commonly-used features in your Volusion Email. Check out the video below to learn more 📹, or keep scrolling for step-by-step instructions.
Create an Alias 🎭
An alias presents a particular email address to customers with a different name. For example, if you wanted all help-related questions to wind up in the yourname@yourstore.com inbox, you could create a help@yourstore.com alias for that email. Here's how to get one set up:
- On the MyVolusion email account management page, click the Add button above Aliases.
- Enter a unique name for the alias.
- Enter the mailbox or mailboxes where you want emails sent to this alias to be forwarded. You can also add email addresses that do not belong to this domain – for example, store.owner@gmail.com. To add multiple emails in the To: box, separate each email with a comma and no spaces.
- Click Create.
Back-up your Email 💾
If you've got some extra important emails, follow these steps to save them to your computer:
- Login to your email account at https://mail.volusion.com.
- Check the box next to each email you would like to save.
- Select More from the toolbar, then select Export to Zip.
Emails will be saved together as a .zip file. The emails inside the .zip file will have the file-extension .eml. These files can be imported into other email programs, such as Office 365.
Forwarding Email ⏩
Having an email address with your domain name is a great business practice, but let's face it: having to manage your personal and business emails separately can be a real drag 😬. Fortunately, there's an easy way to forward emails from your business address to another inbox!
- Login to your email account at https://mail.volusion.com.
- Click the ☰ Menu button at the top-right, next to your email address.
- In the pop-up menu that appears, choose Incoming Email.
- Select the Forwarding tab, and toggle the status On.
- In the Forward to field, enter the address where you would like to have your email forwarded.
- (Optional) Check the box Enable only during the following time frame, and select the time frame when you would like email to be forwarded to this address.
- Click Save.
You can automatically forward email to a maximum of 15 other addresses (four of which can be outside of the domain, such as Gmail and Yahoo). Settings can take 5 - 10 minutes to take effect.