By default, all shipping methods you set up are available to all customers of your store. If you have methods that you want only some customers to access, though, you're in luck, because Volusion lets you make methods available only to the customers of your choice. Read on to learn more.

Turn on Restricted Shipping

To give yourself the option to restrict shipping methods:

  1. Go to Settings > Shipping.
  2. In the Advanced Settings section, change the Allow Shipping Method Restrictions option to Enabled.
  3. Press Save.

That's it! Now you need to decide which method(s) to restrict.

Restrict Shipping Methods

To assign a shipping method as restricted, which makes it unavailable to all (don't worry; you can make it available to some later):

  1. Go to Settings > Shipping.
  2. Select the shipping method(s) you want to restrict.
  3. In the Advanced Settings section, select Restrict Method.
  4. Press Save.

Repeat this process for as many methods as you like. When you're finished, decide which customer(s) you want to give restricted method access to,

Allow Customer Access to Restricted Shipping Methods

To give a customer access to a restricted shipping method:

  1. Go to Customers > Accounts.
  2. Select the customer account you want to provide restricted shipping method access to.
  3. In the Special Privileges section, next to Allowed Restricted Shipping Methods, press Select Allowed Shipping Methods.
  4. In the dialog box, open the Restricted Shipping Methods section.
  5. Select the restricted method(s) you want the customer to have access to.
  6. Press Apply.
  7. Press Save on the customer record.

The customer now has access to the selected method(s) that other customers can't see!

Restrict Free Shipping

If you offer a free shipping option and you don't want some customers to have access to it, such as wholesalers, follow these steps:

  1. Go to Settings > Config Variables.
  2. Click Search.
  3. In the Name field, type "free shipping".
  4. Click the blue Search button.
  5. On the results page, in the Allow Free Shipping Restriction row, in the Value column, select the option.
  6. Click Save.

You can now disallow any customer of your choice from receiving free shipping using these steps:

  1. Go to Customers > Accounts.
  2. Select the customer account of your choice.
  3. In the Special Privileges section, select the Disable Free Shipping Access option.
  4. Click Save.

The customer can no longer receive the free shipping option that all other customers can.

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