When you configure your store to allow members-only shopping, customers need to register with your store before they can shop or place orders.

Before you limit your store to members only, you need to decide what level of exclusivity you want to offer – there are 2 types of members-only configurations available.

Members Only Prices and Purchases

This level of exclusivity requires all customers to register for a customer account before completing their first purchase. Non-members will be able to browse your site to view products, but they will not be able to view product prices or check out on your store.

To configure your store for Members Only Prices and Purchases:

  1. Go to Settings > Config Variables in your Admin Area.
  2. Click Search near the top of the page, then type "members" into the Name field and click Search.
  3. Select Enable Members Only Prices and Purchases.
  4. Click Save.

For information on customizing prices for your members, see "How to Create Special Discount Prices for Customers and Products".

Members Only Browsing

This option requires customers to register with your store before they can view any of your products. Visitors will be greeted with a login screen and a message stating that they need to register or log in.

Note that when you create a member account in your Admin Area, you must enter a First Name and Last Name in order for Members Only Browsing to function properly.

To configure your store for Members Only Browsing:

  1. Go to Settings > Config Variables in your Admin Area.
  2. Click Search near the top of the page, then type "members" into the Name field and click Search.
  3. Select Enable Members Only Browsing.
  4. Click Save.

Using the Enable Membership Pending Status Variable

When this variable is enabled, customers who register with your store will not gain access until approved by an administrator. If a customer tries to access your store before their membership has been approved, they'll see a message on the storefront indicating that their registration is pending.

To enable pending registrations:

  1. Go to Settings > Config Variables in your Admin Area.
  2. Click Search near the top of the page, then type "pending" into the Name field and click Search.
  3. Select Enable Membership Pending Status.
  4. Click Save.

To change a customer's status from Pending to a fully-registered customer, go to Customers > Accounts and change their Access Key from Membership Pending to Customer. Click Save to finalize the customer account status.

Using the Enable Register Pending Status Email Notifications Variable

Enable this variable if you want to receive a notification email when a customer registers on your members only store. The email will notify you that there is a customer account with a Membership Pending status that needs review and approval.

To enable pending registration emails:

  1. Go to Settings > Config Variables in your Admin Area.
  2. Click Search near the top of the page, then type "pending" into the Name field and click Search.
  3. Select Enable Register Pending Status Email Notifications.
  4. Click Save.

You will now receive pending registration emails to the Send Order Notifications To email address you configured at Settings > Company.

Note that the pending registration email is only sent when a customer creates an account through your store's register.asp page. If a customer visits /login.asp and then selects Register, the process does not trigger a pending registration email.

Other Considerations

Note that the Members Only Prices and Purchases and Members Only Browsing settings are not compatible with Volusion Mobile Commerce or Deal of the Day. If you use either of these features and attempt to enable one of the members only variables, you'll see a message indicating the conflict. You can enable members only variables once you've disabled any conflicting features.

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