This article describes a feature that is currently in Beta. Not all stores will have access at this time. If you're interested, you can request to join the Beta.

With Volusion's Instant Postage feature, you can purchase and print USPS postage right from the Order Details page. You'll also get a free Stamps.com account through Volusion (a $15.99 monthly value) and negotiated rates that save you up to 40% off regular postage prices!

Connecting to Stamps.com

You can find the Instant Postage feature on any Order Details page:

Click the Get Started button to begin the setup process!

  1. Connect to stamps.com.
    If you already have an account, enter your username and password here. Otherwise, click Sign Up to complete account information for a FREE stamps.com account, right from the Volusion area.

    You'll need to enter a username, password, and billing info. (Billing info is typically used when charging for the monthly stamps.com account fee, but this fee will be waived once you connect your Volusion store.)

    Once you've created your account, enter the username and password in your Volusion Admin Area and click Connect.
  2. Add funds to your stamps.com account.
    As soon as you've connected your stamps.com account, you'll see a button option to Add Funds to Account (you can also choose I'll Do This Later). Follow our handy guide that shows you where to add funds within stamps.com's interface.

    All future postage purchases will draw from these funds. The minimum balance required to print a label is $10, so we recommend having that amount in there at all times.

Printing a Shipping Label

Once you've completed the setup process and connected your stamps.com account, you'll be able to purchase postage through any Order Details page from the following section:

This area also contains a handy link to manage your stamps.com account details at any time.

To print a label:

  1. Click Print Postage.
  2. In the pop-up window that displays, you'll notice that the shipping origin (Shipping from), shipping destination (Shipping to), and package weight are automatically populated based on the order details. Confirm that you've added a Company Name, Phone Number, and that your state is in a two-character abbreviation format. These fields are required and will result in an error if you leave them empty or enter them in an invalid fashion. If you need to edit any of them, click the blue Edit links or manually enter a new weight. Note that the Shipping from address is automatically populated from your Ship From Config Variables. To edit this value, go to Settings > Config Variables. From there, search for "ship from". Shipping destination and package weight are automatically pulled from the order, and are sent to Stamps.com to calculate rates. The maximum weight for First Class is 15.9 oz. For all other USPS shipping methods, weight limits vary between 15 lbs and 70 lbs. To prevent USPS from rejecting labels, confirm package weight is correct before proceeding.
  3. Next to Service, click Choose Method to select a shipping method. The rates that appear here are not dependent on the methods you've activated for your customers. Instead, these are all the available Stamps.com rates that your account and your shipment qualify for.
  4. Once you select a method, click Update. You'll see the new rate and delivery time in days. After you create a label, funds will be deducted from your account, and a live label will be available for you to print. Before proceeding, confirm the following: you have sufficient funds in your Stamps.com account; the shipping origin, shipping address, and package weight are correct; you've selected your preferred shipping method
  5. To complete the purchase for this shipment, click Create Label

Your label download will begin automatically. You can retrieve it from the "Downloads" folder on your computer or device. 

Additionally, the details from your postage label will automatically appear in the Tracking section of your Order Details page.

Disconnecting Your Stamps.com Account

You can disconnect your account from your Volusion store at any time. Note that when you do this, you'll lose access to any negotiated rates you had through Volusion. If you don't have your own stamps.com account and plan to continue using the service, you'll be charged $15.99 monthly by stamps.com. We recommend canceling your account if you no longer plan to use it.

To disconnect your account:

  1. Go to any Order Details page in the Admin Area.
  2. In the Instant Postage section, click Manage Account > Disconnect.
  3. When asked to confirm your selection, click Disconnect.

You'll see a confirmation message letting you know that your account has been disconnected.

FAQ

How much does it cost?

The feature is free to use. Only pay for postage charges. The stamps.com charge of $15.99/month is automatically waived once you connect your Volusion store. 

Upon registration, you may receive a welcome email from Stamps.com that mentions a $15.99 fee, but you can disregard that email. It's an automated email they send before your account is connected to Volusion.

If you have concerns about your account being charged, call Stamps.com support at (877) 782-6739 (option 1) (Hours: M-F, 6am to 6pm PT), and let them know you're a ShipStation / Volusion customer.

What rates am I getting?

Through Volusion’s partnership with Stamps.com, you'll have access to Commercial Plus Pricing (CPP) rates for the following domestic services:

  • Priority Mail and Priority Mail Express Flat Rate shipments
  • Priority shipments up to 10 pounds

Commercial Base Pricing (CBP) rates automatically apply to the following services:

  • Domestic: Priority Mail packages between 10lbs – 70lbs
  • Domestic: Priority Mail Express shipments up to 70lbs
  • International: Priority Mail Int’l, Priority Mail Express Int’l, and First Class Mail International Package Service

Can I see rates before I sign up?

We're currently building a way for merchants to view rates before signing up for Instant Postage. This will be available in May of 2018.

What if I already have a stamps.com account?

If you already have a legacy Stamps account, your monthly charges will be waived, but your account may be locked into higher rates. To get the same negotiated rates as Volusion, you can contact Stamps directly and ask them to adjust your rates as a result of being a Volusion customer. If you've negotiated lower rates with stamps.com through an NSA, your lower rates will still be honored, but you'll also have your monthly fee waived!

How do I get a refund on a label that I no longer need?

You can request a refund directly from your stamps.com account. From your stamps.com account, go to History, and select the order to be refunded, click the Refund icon, and follow the prompts to request a refund. Details can be found on the stamps.com Help section.

a Volusion customer. If you've negotiated lower rates with stamps.com through an NSA, your lower rates will still be honored.

How do I get a refund on a label that I no longer need?

You can request a refund directly from your stamps.com account. From your stamps.com account, go to History, and select the order to be refunded, click the Refund icon, and follow the prompts to request a refund. Details can be found on the stamps.com Help section.

I have to enter a phone number or company name each time I purchase postage. Any way to get it to automatically enter the name and phone?

Yes. In your Admin Area, go to Settings > Config Variables. From there, search for "ship from". In the results, you'll find Ship From Company and Ship From Phone. Use these variables to set the values you like. Once you save, they'll automatically populate to the postage feature.

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