What is Fraud Score?

Fraud Score is an informational tool that helps you gauge risk involved with orders before processing them by identifying traits and historical trends associated with suspicious behavior and fraudulent orders. After analysis, Fraud Score provides a numerical risk assessment and identifies areas of concern based on the criteria examined; all data fields are returned as Failed or Passed.

How does Fraud Score benefit my business?

Fraud Score provides the information you need to make the best decisions for your business. It can help you reduce the number of charge backs you pay each month, which saves you the time and money involved in payment disputes. More importantly, you receive peace of mind in knowing the risks presented by each transaction you process.

Will my customers need to do anything extra when they order?

Not a thing. The system performs its analysis based on data normally provided by your customers at checkout.

What are the differences between the Fraud Score plans?

The only difference between the Basic, Standard, and Deluxe plans is the number of transactions screened each month. It's best to choose your plan based on the number of projected monthly transactions.

How do I sign up?

It's simple:

  1. Log in to your MyVolusion account and select Plans / Orders under the my Account section on the left side of the page.
  2. Select the hosting plan associated with the store you want to add Fraud Score to in the Choose Order menu.
  3. Click the Add button next to Fraud Score.
  4. Now select the level of service that suits your needs and click Upgrade.

Fraud Score will automatically be enabled on your order details pages in your Admin Area. The monthly cost will be added to your standard hosting fees.

What happens if I exceed the number of transactions included in my plan?

The service will simply stop assigning scores to these extra orders – you won't be charged extra. As soon as your reach the maximum number of transactions, the system will notify you to upgrade. If you need to upgrade your Fraud Score plan at any time, you can do so as described above.

I average more than 5,000 orders per month. Is there a plan available for this?

If your needs reach beyond 5,000 transactions a month, please log in to MyVolusion and create a ticket for our Billing team requesting a quote.

How does the system create the score?

As soon as an order is placed, customer information is cross-checked in real time with a large database of thousands of online merchants and more than 100 million transactions. The system also screens more than 15 fields, including: proxy detection and risk assessment, IP address analysis, bank identification, and address verification. After these criteria are checked, an overall risk score is generated to help gauge the legitimacy of the transaction.

Note that Fraud Score is not assessed for Phone Orders and Point of Sale orders.

Where do I see the score?

The score displays next to the order total, on the order details page in your store’s Admin Area.

What do the different levels of risk mean?

There are three levels of risk: Minimal, Moderate and High. Minimal risk indicates that the system analysis identified few factors indicating illegitimate card use. The Moderate level indicates that some data points are potentially fraudulent. High risk means several criteria have been identified as fraudulent or suspicious.

High Risk: Less than a 121 score

Moderate Risk: Less than a 196 score

Minimal Risk: Greater than or equal to a 196 score

Does Fraud Score also work with PayPal?

Yes – this service integrates with PayPal.

Do I need to contact my gateway before signing up for Fraud Score?

Yes. We recommend contacting your gateway to ensure that all settings are configured correctly. Different gateways have different methods of screening transactions, so it’s a good idea to check before getting started.

I live outside the United States. Can I sign up?

You bet. Fraud Score works for any Volusion merchant, regardless of location.

Does Fraud Score guarantee against fraudulent transactions?

Unfortunately, no particular technology can make this guarantee. Although Fraud Score is a powerful informational tool that can help you gauge order risk, we can't guarantee the validity of this score. In other words, the decision to process the order is ultimately yours. To help frame your decision, Fraud Score provides a detailed explanation of each risk category with every score in the "Details" screen.

How do I upgrade, downgrade, or cancel Fraud Score?

You can easily upgrade, downgrade, or cancel Fraud Score at any time.

  1. Log in to your MyVolusion account and select Plans / Orders under the my Account section on the left navigation menu.
  2. Select the hosting plan associated with the store you want to change the Fraud Score status of in the Choose Order menu.
  3. Click the Add button next to Fraud Score.
  4. Select the level of service that suits your needs (or cancel).

Who do I contact for more information?

To learn more, check out our list of FAQs, see the full Fraud Score terms and conditions, or give our Volusion Payments team a call at 1.800.646.3517 x101.

You can also send an email to vms@volusion.com.

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