Fraud Insights is an informational tool that helps you gauge the potential risk involved in processing a specific transaction. It can help you reduce the number of charge backs you pay each month, which saves you the time and money involved in payment disputes. More importantly, you receive peace of mind in knowing the risks presented by each transaction you process.

How does Fraud Insights work?

Fraud Insights leverages data from a third-party partner called MaxMind. It identifies traits and historical trends associated with suspicious behavior and past fraudulent orders. After analysis, each transaction receives a percentage-based risk score (the higher the percentage, the higher the risk of a transaction being fraudulent). You'll never see a score of 0%, since all transactions have the potential for fraud; likewise, you'll never see a score of 100%.

For an demo of how the tool works, check out our video below!

How do I upgrade Fraud Insights?

All hosting plans include Fraud Insights for the first 10 orders of the month. If you receive more than 10 orders per month, you may want to consider upgrading to a Basic, Standard, or Deluxe plan. Since the only difference between these plans is the number of transactions screened each month, it's best to choose your plan based on the number of projected monthly transactions.

Upgrade from MyVolusion:

  1. Log in to your MyVolusion account and select Plans / Orders under the my Account section on the left side of the page.
  2. Select the hosting plan associated with the store you want to add Fraud Score to in the Choose Order menu.
  3. Click the Add button next to Fraud Score.
  4. Now select the level of service that suits your needs and click Upgrade.

Fraud Insights will automatically be updated for the appropriate number of transactions in your Admin Area. The monthly cost will be added to your standard hosting fees.

Will my customers need to do anything extra when they order?

Not a thing. The system performs its analysis based on data normally provided by your customers at checkout.

What happens if I exceed the number of transactions included in my plan?

The service will simply stop assigning scores to these extra orders – you won't be charged extra. As soon as your reach the maximum number of transactions, the system will notify you to upgrade. If you need to upgrade your Fraud Insights plan at any time, you can do so as described above.

I average more than 5,000 orders per month. Is there a plan available for this?

If your needs reach beyond 5,000 transactions a month, contact us to receive a quote from our Billing team.

How does the system create the score?

As soon as an order is placed, customer and order data is cross-checked in real time with a large database of thousands of online merchants and more than two billion transactions. The system also screens more than 50 fields, including IP address, shipping address, proxy, domain, and device identification. After these criteria are checked, an overall risk score is generated to help gauge the level of fraud risk.

Note that Fraud Insights is unavailable for Phone Orders and Point of Sale orders.

Where do I see the score?

The score displays next to the order total, on the order details page in your store’s Admin Area. If you have exceeded usage for your Fraud Insights plan, you'll see an "N/A" status in that section.

Along with the overall score, you'll see a preview of how the transaction performs in five different fraud check categories. If any of the five data points indicates a risk, the result appears in red text. 

See More Details About a Score

For more insights about how an order's fraud score was calculated, click View Details below the score summary on the Order Details page. 

Fraud Insights includes sections that analyze the Email, IP, Billing, and Shipping addresses associated with an order. You'll also see an interactive map that shows the geographical difference between the shipping, billing, and IP address locations.

View Fraud Scores for Multiple Orders

If you want to view fraud scores for all recent orders, you can enable the Fraud Score column within the Orders table view:

From the Orders > Process Orders page, click the three-dot actions menu icon and select Customize Columns. Under the Display These Columns heading, make sure Fraud Score is selected, then click Apply Changes.

What do the different levels of risk mean?

There are three levels of risk: Minimal, Moderate and High. Minimal risk indicates that the system analysis did not detect any factors historically related to fraud. The Moderate level indicates that some data points are potentially fraudulent. High risk means that major factors historically related to fraud been identified as suspicious.

High Risk: over 30%

Moderate Risk: 5% - 29%

Minimal Risk: 1% - 4.9%

Note: If your score is not listed as a percentage and you see values over 100, you're using our legacy Fraud Score product. To upgrade to the current version, make a request online today.

Does Fraud Insights also work with PayPal?

Yes – this service integrates with PayPal.

Do I need to contact my gateway before signing up for Fraud Insights?

Yes. We recommend contacting your gateway to ensure that all settings are configured correctly. Different gateways have different methods of screening transactions, so it’s a good idea to check before getting started.

I live outside the United States. Can I sign up?

You bet. Fraud Insights works for any Volusion merchant, regardless of location.

Does Fraud Insights guarantee against fraudulent transactions?

Unfortunately, no particular technology can make this guarantee. Although Fraud Insights is a powerful informational tool that can help you gauge order risk, we can't guarantee the validity of this score. In other words, the decision to process the order is ultimately yours. Here are some tips on preventing fraud.

How do I upgrade or downgrade Fraud Insights?

You can easily upgrade or downgrade Fraud Insights at any time.

  1. Log in to your MyVolusion account and select Plans / Orders under the my Account section on the left navigation menu.
  2. Select the hosting plan associated with the store you want to change the Fraud Score status of in the Choose Order menu.
  3. Click the Add button next to Fraud Score.
  4. Select the level of service that suits your needs (or cancel).

Who do I contact for more information?

To learn more, check out our blog, see the full Fraud Score terms and conditions, or contact us today!

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