You’ve gone to great lengths to make sure your customers can shop safely and securely on your site. As a Volusion customer, we want to make sure you’re safe, too. One of the best ways to keep your Volusion store secure for you and your customers is to be diligent about safeguarding your login and password credentials.

What is phishing?

A phishing scam is when a criminal tries to convince you to give them private information by pretending to be someone trustworthy or authoritative. For example, you may have received emails pretending to be from your bank asking for private information as a condition to keep your account active.

Sometimes phishing scams are easy to identify and ignore, but as criminals become more sophisticated, their efforts become more convincing.

What if Volusion needs your login information?

Unless you’ve initiated a phone call or requested a callback from Volusion Support, Volusion will never ask you to reveal any confidential information outside of the MyVolusion online ticketing system or Intercom chat program. If you ever receive an unsolicited email or phone call asking for sensitive account information, there’s a possibility that someone is running a phishing scam.

To be safe, you should never enter your Volusion credentials on any webpage after clicking a link in an email. Instead, open a new browser window and type the URL (for example,

If you need to provide Volusion with login credentials for your store or MyVolusion account, you should log in to and click "Reply" on the ticket where login information is requested.


You never want an unauthorized person – whether it’s a phishing scammer, a previous employee, or an intrusive customer – to have access to your Volusion accounts. If anything looks suspicious, take the time to dig a little deeper. Cliche as it may sound, it really is better to be safe than sorry.

For more ways to protect your online business, see "Online Credit Card Fraud Prevention Tips" and "How to Avoid Fraud and Chargebacks".

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