By default, your store is programmed to send automatic email notifications to you and your customers at specific times. Below is a comprehensive list of email notifications and events that are sent from your store:
Abandoned Cart Retention emails can be manually sent from the Orders > Abandoned/Live Carts page of your Admin Area. When a logged-in customer abandons a cart on your store, the Abandoned Carts table keeps a record of the cart and its contents. As soon as 12 hours* have passed, you can send an email to the address on file, asking if the customer needs assistance. *Note that you can modify the default time frame for sending retention emails. To learn more, see Abandoned Carts.
When configuring a product's Sale Price, you can choose to have your store email the price to customers at their request (rather than displaying it automatically on the product page). Customers who click Email Better Price on a product page will receive an email containing a link to add that product to their cart at the sale price. To enable this setting for a specific product, expand the Advanced Info section of the product's editing page and select the Pricing tab. In the Sale Price field, enter an amount lower than the original product price. From the Require Action for Sale Price menu, select Email Better Price.
When you enable the Display Email Friend Link feature for all product pages, your customers can click on a link to send an email with that product's information to a specified address. For information on configuring this setting, see All Products Settings.
The In-Stock Requests system automatically generates and sends this email to any customer who requests notification when a particular product is back in stock. To learn more, see our article about In-Stock Requests.
When a customer buys a gift certificate from your store and selects "email" as the delivery method, this email will be sent to the specified recipient. The email sends automatically when you click Complete Order on a gift certificate order.*
Most Volusion hosting plans (with the exception of Mini plans) include a monthly Newsletter allowance to help you market to your customers. This email template serves as the basis for your newsletters, and includes code to display your company logo at the top of every custom message. To learn more, see Newsletters.
Your store automatically sends this confirmation email to customers after they've placed an order with your store.* It includes the date, payment, and item details of the order. To modify the "From" address that customers see when receiving this email, go to Settings > Company in your Admin Area and click More below the Email field. Modify the email address listed in the Send Billing Emails From field.
Your store automatically sends this email to notify you that an order has been placed.* It is an exact copy of the confirmation email your customer received for that order. To select which email address(es) should receive the Order Confirmation to Merchant email, go to Settings > Company in your Admin Area and click More below the Email field. Modify the email address listed in the Send Order Notifications To field, and, if desired, enter an additional recipient address in the CC Orders To field. Note that each field only supports one email address; entering multiple addresses may disrupt functionality.
Your store automatically sends this shipping notification email to customers when you mark an order as Complete.* It includes a link for customers to view their order details and any tracking numbers you've entered.
OrderHasShipped_Partial.aspYour store automatically sends this shipping notification email to customers when you set an order's status to Partially Shipped.* It includes a link for customers to view their order details and any tracking numbers you've entered.
If you have the Order Review system enabled, your store will automatically send this email to customers a certain number of days after their order has shipped. The email contains a link through which customers can leave a review for products in their order. To learn more, see Order Review FAQ.
This email is used in conjunction with the recurring billing system, which allows you to collect recurring payments on products such as subscriptions. Your store has an optional setting to automatically send this email to customers when their stored payment method fails. To enable this setting, go to Orders > Recurring Billing in your Admin Area. Click the three-dot actions menu icon and select Recurring Billing: Due Settings. Select Email Customer If Recurring Billing Declined to enable the automated email, then click Save.
This email is used in conjunction with the recurring billing system. Your store has an optional setting to automatically send this email to customers whose recurring payment was successfully processed. To enable this setting, go to Orders > Recurring Billing in your Admin Area. Click the three-dot actions menu icon and select Recurring Billing: Due Settings. Select Enable Recurring Billing Event Emails to enable the automated email, then click Save.
This template is a legacy version of Product_Review_Request.asp, and is no longer used by your store in any way. If you want to edit the messaging in your Order Review email, be sure to modify the Product_Review_Request.asp template instead.
This template does not have a dedicated purpose, but can be used in place of other templates where template selection is available (for example, when creating a Newsletter). It includes code to display your company logo at the top, followed by the body of your message.The generic.asp template is most commonly used when generating emails with product keys for individually licensed products. To learn more, see our article on Product Key Distribution.
* You can resend certain order-related emails from your Admin Area by doing the following:
- From the Orders page, click on the specific order ID for which you want to resend an email.
- Use the Email menu to select which email you want to resend.
- Click Resend.
Previewing and Editing Email Templates
To access your store's email templates, go to Design > File Editor and click "/v/vspfiles/email_templates" from the Shortcuts list:
To view a specific email template, click the drop-down menu above the code window:
From here, you can preview the HTML view of an email template by clicking View File above the code window.
Note that most email templates use variables to pull and display data specific to your store. The email template preview is a generic view that depicts where these variables appear, rather than the actual data from your store.
You are welcome to edit your email templates, but be sure to back up your email template before making any changes to the code, in case you make a mistake and need to revert to the original version. It is recommended that you only modify supporting text and do not remove any of the variables used in these email templates, as doing so can interfere with the intended functionality of store-automated emails.
For more information, see How to Customize Store Email Templates.